Burley Eye Care Center

I called and was trying to set up some appointments for me and my family well long story short the lady was quite rude and this wasn't the first time I've dealt with rude people at the front desk. The Doctor is great and friendly no disappointment there. Thnx Dok.

Dr. Oman was wonderful. Very nice and super friendly. However, the office staff who handles the billing/insurance portion of the appointments were the complete opposite. We were told our child's glasses would take about 2 weeks. After several calls and status checks, we kept getting the runaround. 4 1/2 weeks later, we were told the glasses were in and that we owed a HUGE lumpsum. We were under the impression they had billed insurance. After speaking with ASHLEY, we were informed rudely that they supposedly could not reach directly to them & that we were more than happy to do it ourselves. Very unprofessional & we wished we would have been told this in the beginning to avoid the wait time. Fortunately, we have another center who will guarantee good customer service from the office & ensure our glasses will be covered & delivered in a way shorter time frame. Not impressed, poor experience.

Dr. Eric Pierce did a wonderful job in taking care of my visit as well as Dr. Oman who checked my sons eyes. Dr. Pierce was super transparent on all details about my vision which was greatly appreciated as most places rush the appointment without much informing. Very great culture through the office. First visit here and definitely won’t be the last!

Dr. Oman was wonderful! In past eye exams (in different locations), I felt like I was rushed and wasting the doctor’s time. Such a different and BETTER experience at the Burley Eye Care Center! Friendly staff as well. Knowledgable. Understanding. Patient. I really feel like I was being helped. So thrilled to SEE again—or maybe even for the first time!

After 14+ years of going to this place I recently had to transfer elsewhere due to four “no shows” on their records the entire time I’ve been with them. Grant you I’m pretty sure one of those mentioned when I spoke to them happened when I was a minor and was still living with my parents. Either way those were held against me. Besides that I always hesitated to call their office because you never know what kind of mood the office staff was in they could be very rude and unprofessional like. We use to see Dr. Pierce he does an excellent job especially with children that’s one of the main reasons why I continued to go their even with the receptionists being so ignorant I use to recommend them to family and friends as well but after my own experiences with them I will no longer be using their services.