The eye exam itself went well, and my glasses were ready in about three days, which was great. Unfortunately, that is where the positive experience ended. When I picked up my glasses, the glare and reflections were terrible. I could literally see the whites of my eyes and even the freckles on my face reflected in the lenses. I wore them for a few days thinking maybe I just needed to adjust to my new prescription. When I called, I was told the problem was that my lenses did not have an anti reflective coating. I paid additional after the appointment to have it added and had to leave my glasses with them. After getting them back, I still had the exact same issue. I called again and was asked to bring them in for a third visit. That is when they admitted the anti reflective coating had never actually been added to my lenses in the first place. They kept my glasses over the weekend to correct their mistake. Today I went to pick them up only to find the office had closed at 4:00 p.m. without anyone calling or notifying me, even though they knew I was planning to pick them up around 5:30. The lack of communication, attention to detail, and professionalism at this location is unacceptable. I’ll be back with an edit update once I get my glasses back.
