C&H Family Eyecare, LLC (dba Deerfield Vision Center)

I had an appointment today for glasses and contact lenses. I had no wait time for my appointment even though they were busy. I found the staff to be very professional and helpful. They had already requested records from my opthalmologist. Lora at the front desk went out of her way to explain my different contact options and cost before final decision were made. Thank you for an easy and convenient appointment! My family will definitely be back!

Very rude staff! My daughter and I had an appointment. They canceled our appointment under the argument that our insurance info was not in file. They claimed to be calling, texting, and sending emails. It’s funny, because I got several emails to confirm my appointment, to which I replied. My daughter had to skip school for nothing! What upset me is the attitude of the staff. They really don’t care and offer no apology at all. This was going to be our first time at this office, and we normally get glasses for the family each year. We are taking our business somewhere else!!

I have had consistently negative experiences with the office staff, who have been rude, dismissive, and unhelpful during my three visits. Most recently, my appointment, which I had scheduled months in advance, was canceled without warning. The manner in which the cancellation was communicated was unprofessional, and I received little assistance in rescheduling an appointment close to my original date. This level of service is disappointing and does not meet my expectations. Against my better judgment, I kept my daughter’s appointment with this office, and unfortunately, she had the same negative experience. The staff was rude, and the wait time was excessive. Additionally, the cost to order contacts was exorbitantly high, so we decided to leave with just the prescription.We immediately went to Pearle Vision, where we were able to order the same contacts for over $100 less than the quoted price from this office.We will not be returning. I recommend saving yourself the frustration and finding a more professional and affordable option elsewhere.

The Office Manager is rude & condescending with a nasty attitude!! I wanted a copy of my contact lens exam from 6 months ago, but she said it wasn't "finalized," and I couldn't have it. We went back & forth because I wanted a detailed explanation about why my exam wasn't "finalized." She said I was being disrespectful, told me to leave "her" office & then my daughter, who had an eye exam appointment, was escorted from the exam room. If you want professional & friendly customer service, go elsewhere!

Amazing staff and customer service! I’ve been several times for eye exams and glasses and they’re always so helpful and friendly every time I go!