HORRIBLE!
This office diagnose me with an eye issue and sent a referral out to a place for me to get surgery on my eyes. After an entire year, went by for the referral, I had heard nothing The next steps and was prescribed Harland’s contacts that my insurance don’t cover so anytime I had issues with these contacts that they gave me I cannot be seen, but apparently still just waiting for the surgery. I reach out to the place I was referred to, And they literally told me that they do not perform that specific surgery and they have not performed that Specific surgery in years. Which seemed pretty unreal to me that I have been struggling with these unfit contacts all this time, Waiting on a referral that was pretty much nonexistent. I told California eye clinic that the place they referred me too, does not perform that surgery and they had actually argued with me on the phone That the referral they made is legit and that place does perform that surgery. So instead of arguing, I had the two places fax each other and confirm that the place they referred me too does not perform the surgery. So now my eyes are in a pretty bad condition and I’m referred to another clinic, Which did not go well it was a Clinic in Oakland that had zero notes or information about my eye condition and all they could do is a regular eye exam. At that point, my eyes are pretty bad. I’m unable to work, Pretty defeated very upset. And to top it all off when I finally asked to speak to someone higher up about my issues , They quite literally yelled at me on the phone spoke over me told me they did not want to hear what I had to say and said “ Do you wanna make Appointment or not” . And I do have this on record recording. So if you’re wondering how this office operates feel free To message me, I can send you the video.
