Carolina Eye Care

How these people got a 4.7 rating is beyond me. It has to be their relatives giving them high reviews. I went in there to look at a particular pair of glasses. No greeting. One of the young ladies looked me up and down as though I owe her a dollar. Maybe because of the way I was dressed. She immediately asked me if I had ever been there before and told me if not she wanted to see my drivers license. I explained that I was just trying to see the price of a particular pair of glasses. She looked me up and down again. This associate then just pointed to the area of the glasses. I had to walk around and figure out exactly where they were sitting. None of the associate got up for their chairs to show me anything. I had questions and I received no assistance. Maybe I got that response because of the way I was dressed. Well I'm sorry, I'm a Healthcare Administrator and it was my day off. I was out doing errands and I don't want to dress up on my day off. I came in with all of my vision insurance hoping to get vision service. If all seems great I would bring my spouse and my child as well. Well now I see why the parking lot is always empty. I would have given a 1 star 🌟 but, one of the front desk associates at least bid me a a great 👍🏿 and wonderful day and she had a genuine smile on her face. That is why 2 star 🌟 was given. The front desk associate are the first representative and impressionist we see and the last representative and impressionist we encounter. They speak for the company. Well at least one of the representative made a horrible impression on the company. No stress I will take my vision insurance and copay elsewhere.

Didn’t let me know my glasses came in without calling to check, and then went to pick them up and it was the wrong script, never even bothered to check before telling me to come in to pick them up. Now I am again for a new pair with correct lenses. Update: it has been over a month since I placed my order here and still no glasses. They have stated they shipped from the lab multiple times when I call for an update. Still no date to pick up my order.

They have a good selection of frames, I was in and out within 15 minutes I would say they are well staffed.

Started to have some blurry vision in one of my eyes and saw a light flash. They immediately took me in as a new patient, and I cannot describe how good the care was from the very first step into the building at the front counter, to the lady that helped me get the test done, to the Doctor. They were all absolutely amazing. Not only thorough, very friendly and very good at what they did, I can't say enough about this facility. I am a new patient that will become an old one, because I'm going to stay here. Highly recommended. Jim

Exception TEAM work by warm and friendly professionals I am thrilled to recommend the incredible team of Dr. Michael Watt (Optometrist) and Dr. Jeremy Bonkowske (Eye Surgeon) after my recent cataract journey. The level of coordinated, patient-centered care I received was truly outstanding. My journey started about a year ago with Dr. Watt, who took all the time necessary to explain the different options for cataract removal and patiently answered every concern I had. When I decided to move forward several months later, he seamlessly provided the referral to Dr. Bonkowske. The consultation with Dr. Bonkowske went perfectly, and I felt completely confident in his expertise to handle the surgical part. What truly amazed me was the teamwork: Dr. Bonkowske did his part, and Dr. Watt managed the comprehensive post-operative care, checking my status the day after surgery, one week later, and three weeks later. The patience and genuine care shown by both doctors during every single visit was exceptional. They spoke clearly, listened well, and always made sure my concerns were fully addressed. I highly recommend both of these doctors for their skill, professionalism, and truly wonderful bedside manner.