Carson Vision

First time visiting for first time contact lens consultation. After paying for visit through insurance you also have to pay for fitting and consultation.. The doctor, Dr Chung could not assist with helping or guiding on how to place the contact lens. She didn't smile or greet me. It was just a bad experience in all. I'm pretty unhappy. No one there smiles...at allll

Very unprofessional experience. I called to follow up on my partner’s eyeglasses and first spoke with Stephanie, who disconnected the call. After that, I called multiple times and no one answered, and I never received a call back. I later spoke with Rosemarie, who informed me that the eyeglasses were not processed properly and that we now have to wait several more weeks. We would not have known about this delay if I hadn’t followed up myself. I also requested a call back from the manager, Elizabeth, to address this issue, but no one ever returned my call. This facility clearly lacks communication and concern for their patients. Due to this experience with multiple staff members, I would not recommend this facility to anyone.

I absolutely recommend this place they helped me and they were always very kind it was the first time I used my insurance for my glasses and they explained everything to me and always with a smile excellent customer service also our glasses were ready very quickly we just wait like a week 100% recommended

Very disappointed after searching around for an optometry office to purchase my glasses. Read the reviews which seemed good but when my husband and I walked in we were not sat down at a table as you would normally when you walk into an optometry office to order glasses and discuss fees etc One person was there helping 4 people and my husband ordered progressive lenses, the measurement was taken while the staff was standing up and his head was not straight. I told the staff his head is not straight and she said it’s fine. Hoping when his glasses finally come in there is no issue with the measurements. Be careful with the signage they have posted near the checkout. I asked if the brown polarized lenses don’t work out for me do they have a 30 day return policy? She said you only can exchange lenses not the frame and pointed out the sign. I read it and it says nothing about the frame. I’m glad I asked. In other words THEY DO NOT HAVE A 30 DAY GUARANTEE. I work in Optometry and I cannot believe how unprofessional this place is. We felt like we were buying something off a rack. We never sat down to go over the fees etc When you purchase sunglasses they use what is on the display unless you request a new one. It’s been 4 weeks and our glasses are still not ready. I feel bad for the people that don’t work in this field who would not know what to ask or look for. As much as you are in need of ordering your glasses I would not recommend this place. I should have listened to the small percent that gave a bad review. The person who helped us was nice but the experience was horrible. We wanted to make this place our Optometry to bring in our outside prescriptions but never again will we be back after we pick up our glasses whenever that is.

Horrible! Seriously. 1st time trying the place because it’s in convenient proximity to my house. I was disappointed from the start and continue to be disappointed. Showed up to my appointment and they “forgot” to book my daughter with me. So we had to reschedule. Came back and was 🥴when I saw how old the equipment was once we got back to then exam area. However, frames were decent so I decided to just finish it up and be done. Well I’ve been waiting months for my frames. By the time they come in it will be time for my next exam. They don’t return phone calls…..ever. I have to physically go in to get answers. They have given me the same lame excuse several times “they will be ready in a couple weeks” Will not be returning here.