Charles M Cummins OD PA

I saw a doctor in the Shrewsbury Visionworks location on 8/27/26. Today is 9/4/26 and I still cannot get my prescription situation resolved. I've been calling the office all week, speaking with different girls with whom work there. I was told the 1st day I called, the prior authorization that needed to be obtained would be handled on that day. Unfortunately, currently, nothing has been done regarding my prescription for Miebo. I get told, " That doctor's not here today, so I can't help you." Or "I don't know anything about your request Ms. Kaplan." or "The girl you talked with yesterday isn't here today." It's obvious there is a lack of communication among the staff at Visionworks Shrewsbury. Super Unprofessional!! One doesn't know what the other is doing!! So everyday I call, it's like starting over!! I reached out to my pharmacy asking them to advocate on my behalf. They said they would send a request to each and every doctor that works there to take care of this. Finally, I got so upset over this, I called one more time to the office to provide whomever answered the phone, the prior authorization number they need to call yet one more time again. Finally, a male named Jailan Su, O.D. answered the phone. He was super friendly, accommodating and stated he would call for the prior authorization for me asap. Too be continued. as my eyes are suffering and in need of some relief!! It's quite evident someone needs to educate the staff on the importance of communication and professionalism with regard to how you speak to customers, as one girl hung up on me today!! Furthermore, perhaps they need to be given more instruction regarding how you need to handle prior authorizations!! Very Dissapointed all week in the young woman who are expected to handle phone calls and accommodate customers needs. Hopefully, an improvement will occur. Lisa. 9/8/26 Someone finally had the decency to call me from Visionworks today. She explained: THEY DO NOT DO PRIOR AUTHORIZATIONS IN THAT OFFICE. Lol. What kind of Doctor's office is this then? Why did I bother going? I can't even get a prescription !! OK, so the Doctor's are Optometrists, not Opthamomogists. So does that mean Optometrists cannot submit prior authorizations??? I guess that's what's happening here. Seems rather ridiculous to me. So , obviously my time spent there was a waist, because now they told me to go to an Opthamologist. Meanwhile, all this time waisted and unfortunately my eyes continue to suffer. Very sad and unessessary experience. Why even have Optometrists then, if they are just going to tell you to go see an Opthamomogist!!!!! I definitely won't ever be returning to a Visionworks, that's for sure!!! Lisa

THEY ARE NOT ACCURATELY DISCLOSING PRICING!! I had a consultation for eye contacts back in December. They informed me that the price for my DAILY contacts was approximately $150 after insurance for the entire year, and I opted to have them shipped directly to my home. However, after realizing that I had never received my refills, I contacted the Shrewsbury location. Initially, they claimed that they couldn’t locate my refills online and would check if they had them shipped to stores accidentally and they’ll call me back. Two hours later, an employee called to inform me that the $150 I had paid was for only two months’ worth of supplies ONLY!! Which is completely different from what we discussed in December. I then requested that they switch the contacts to bi-weeklies lenses, since they had failed to provide me with accurate pricing and conditions. Now, they’re expecting me to come out of my own pocket for new consultation plus purchasing the remaining contacts because “the script is from December” By reviewing the reviews, I can see that this is clearly a recurring pattern. Failing to disclosing pricing and conditions is deceptive trade practices.

This is the third time I have used Visionworks facility. I can’t brag enough about the special attention and care that I received from the staff and especially from Stephanie. I couldn’t decide which frames I wanted. I was all over the place and Stephanie knew exactly the type of frame that fit best with my face and enhances my eyes. I walked in there feeling nervous and with no confidence at. By the time I made my purchase and left Visionworks I truly felt pleased with my purchase and my confidence was sky high. All thanks to Stephanie. She even hugged me and I needed that. I felt special because one employee went to the highest limit to ensure that I was happy and felt pretty with my eyeglasses.

I scheduled an eye exam for 6:00 PM because that time was available on the website. At around 5:30 PM, I received a phone call reminding me not to be late since it was the last appointment of the day. That was completely fine. I arrived 10 minutes early. There were three receptionists, and instead of helping customers, they were standing around chatting with each other as if they were at a bar. One was cleaning while another was organizing the glasses, and they kept looking at me with sarcastic expressions. It was only around 5:50 PM, and the store didn’t close until 7:00 PM. From the moment I walked in, I was treated with complete indifference and rudeness. It felt like I wasn’t even there. After checking in, I wanted to browse the eyeglass frames, but one of the employees gave me such an unfriendly look that I felt uncomfortable and decided to sit down instead of looking at any glasses. I completed my eye exam, paid, and left. In all my years as a customer, I have never experienced such poor customer service from people who were so unprofessional, disrespectful, and unprepared to work with the public. A truly terrible experience. I will not be returning.

Every moment of my time at the eye exam appointment I was treated with professionalism by everyone that assisted me throughout this process. The selection of eyeglass frames was very good and I chose the eyeglasses that stood out to me and I am happy with my choice. I was in and out with the entire process in approximately 30 minutes and I left feeling welcome and appreciated.