Chika Eye Care

My first experience here was very unpleasant. The Doctor and check in staff were amazing. However the office manager (asian lady) was very rude and pushy. Very overpriced & uncomfortable experience overall, her focus seems more on you spending money than actual services. Seems like I wasted my time, I was not given a prescription for my glasses or my contacts. Just a price.

This is the first time and the Doctor was amazing,she gets down with the nitty gritty,the Caucasian lady at the front desk was also awesome and even helped with explaining the paperwork and did a good job on my eye screening.But there’s a young lady that sits on the right side of the building with a ponytail that’s professional/rude.as I was leaving the Dr.my paperwork was taken by a young lady that explained my coverage of $25.00 though my insurance.that amount was wrong but never questioned it,the other young lady started explaining that I had 25 percent off my glasses which I was cool with she never greeted me just started talking she walked passed when I sat down didn’t say a word but was singing,but when she confirmed my glasses allowance I was cool with the amount. I couldn’t see the other young lady from the mirror and they both didn’t start laughing,she gave me my price of $550.00 I took my prescription and left no have a good day nothing…I pray that this is not her way of customer service because not everyone have the type of patience I have.with that being said I will not be returning but again the Dr is top notch she just have some unprofessional staff.

Poor customer service the employees could’ve been more friendly . I don’t think employees should be talking about other patients while customers are there . The doctor was nice and took care of my son .

Edit: I changed my rating to 1 star. They overcharged me and when I questioned it, they were rude. I had to call my insurance company to get assistance. Also, please be aware of the $35 charge for shipping and handling. Your insurance pays for that. So I’m pretty sure they’re pocketing that $35. Especially if they’re sending multiple pairs out at one time and charging $35 per person. Frames DO NOT cost $35 to ship. And they will claim they tell you this and it’s posted on the desk. When I questioned it, the girl told me it was due to tariffs. I will not be returning due to the poor customer service. Initial review: I will say Dr. Chika was very thorough in her exam. She provided great insight in which made me upgrade my glasses to protect my eyesight. The only thing I did not like was the service I received when I picked up my glasses. The person that helped me just handed me my glasses and asked if I could see. I told her it was fine but they needed some adjusting to fit my face. She kept adjusting them until I told her they fit. She didn’t provide any feedback. When I got home, I had to call back to ask what my prescription consisted of. When she looked it up, she realized I had progressive lens for the first time. So apparently she was supposed to walk me through how to use them. So I had to go back for her to show me. In my opinion, if I just paid all this money, the expectation is that I get quality service from beginning to end. While serving me, she should have looked at what I had and followed through. One thing she didn’t forget to ask for was the balance that was due. She collected that very quickly but provided poor customer service. Not sure if I’ll be returning next year for my exam.

I was referred to CHIKAEYECARE and took my 5-year-old son for his first full eye exam. The doctor was kind, patient, and thorough, and the staff during the exam was gentle and attentive, which helped make my son comfortable. If I were rating just the doctor, this would be a higher review. After the exam, we were shown a small selection of children’s glasses. My son found one pair he liked, and after insurance, the total came to about $250—mostly due to the blue light protection, which cost more than $100. Since it was his first pair of glasses, we went ahead and purchased them through the office. When we returned a couple of weeks later to pick up the glasses (around 6:30 PM, with the office open until 7), the experience felt rushed. The staff simply placed the glasses on my son in the middle of the lobby without checking the fit or making any adjustments. Having worn glasses myself for over 20 years, I expected a more personalized handoff and fitting. I also asked for a glasses case and was told they don’t provide them. That was a first for me, as every other optical business I’ve used has offered at least a basic case for new glasses. I ended up buying a $3 case on-site and was given a cleaning wipe. When I asked for additional wipes, they said it would be $5 per wipe. I also requested that my son’s pupillary distance be included on the prescription and was told that would cost an additional $10. They even charge a shipping fee when you order glasses. Overall, the doctor provided a solid experience, but the retail side felt overly transactional and overpriced. Between the upsells and lack of care during pickup, the experience came across as more of a money grab than a patient-centered service. I likely won’t return for future glasses purchases, though I do appreciate the doctor’s professionalism during the exam.