Childrens Surgical Associat

Everyone in our area kept saying if I want things done I should take my child to CHOP because they are the best. Well, they are the best in billing extremely high prices to a very low quality care. We waited over 30min for the appointment, front desk isn’t friendly, then the whole things was rushed and no plan was made to help my son case. It didn’t felt any special. Actually his doctor from our neck of the woods was better, everything is WAY better. Cost us almost 1k for this disappointment. WITH insurance!

Our pediatrician recommended taking my 5 year old little boy to CHOP in KOP and I could not be more disappointed. They will recommend reaching out to Family Relations and it’s just a line for you to leave a voicemail or you can email them. Nobody talks to you. I pray this review helps to make families more aware of what could happen and I hope this can improve future actions made by CHOP’s medical team. My son was on an antibiotic for days not helping our issue and it was getting worse. We checked in at 11am to be told bloodwork was not necessary on my sick little boy. They finally did the labs we asked for and the nurse was not paying attention. She got blood all over us. My son sat all day with no food/water to the doctor throwing the word CANCER at us! We NEED to send you by ambulance to CHOP in PHILADELPHIA for a biopsy because we do not have someone to do it here. We waited from 6pm - 10pm while my family was scared for my son’s life for a room to be available in Philly. They made it seem like we would get the biopsy once we got over there and then continued to monitor him on an antibiotic. Our ambulance driver complained to me about her ambulance being too small the whole drive over. We get our room in the Seashore House building on the 4th floor. The nurses tell me MY FIVE YEAR OLD and I were put on a behavioral floor for teenagers. 3 different roommates in our shared room/bathroom during our stay filled with horror stories. We didn’t get much sleep listening to what was happening on the other side of the curtain a few feet away from us. Our first roommate was drunk and on drugs ripping his IV out with blood everywhere while he threw up and soiled himself all over our shared bathroom. When he wasn’t doing that he was blasting bad language on his iPad or cursing on FaceTime. Our second roommate was a suicidal teenager that took a bottle of pills and didn’t want to live and my 5 year old son had to listen to his story while we tried to sleep. Our third teen roommate was blasting bad language on his iPad. I BEGGED for a different room our whole stay to all the doctors, nurses, pediatricians, and the girls at the desk. We were told every day we would be doing a biopsy that never happened by doctors that continued to throw the word CANCER at us daily. My son was on food and drink restrictions daily for the BIOPSY THEY WANTED TO DO BUT DID NOT DO. Every day we woke up prepared for a procedure they told me was happening to have it never happen. I was scared for 4 days thinking my son could have cancer to have us sent home with a simple diagnosis that required no restrictions and a follow up with the pediatrician. THANK GOD my son got to walk out of that hospital healthy to his future but the trauma they caused our family was NOT NECESSARY AND UNFAIR !!! I pray an innocent small child is never put on that floor with teenagers ever again! I wish the doctors would wait to have more medical proof before throwing the word CANCER at a family. Things could have been so much better! I am so disappointed from start to end with our stay at both King of Prussia CHOP and the Philadelphia location. My family had to drive over an hour each way for simple monitoring that could have been done closer to our home if KOP did not transfer us to Philly. All of this could have been avoided if the labs were done sooner with quicker results at KOP. It took 4 days to get simple bloodwork results that caused this nightmare for my family. I pray another small child and their family does not feel the way we have felt from our time with CHOP.

The check-in desk staff members are not friendly at all. They all seem like they woke up on the wrong side of the bed. The ones who attempt to be "friendly" sound so superficial, like it is forced. You would think that you check in so many families that you could be a little friendlier and more empathetic. No one is going to the doctors for no reason at all, so the least you could do is be kind.

Edit: the attempted medical kid napping and using CPS as threat has already been discussed and of course your hospital has said that it’s done no wrongdoing. Statistically this is happening at the highest rate to black mothers so avoid avoid moms ! As a Black mother, I want to share my personal experience at CHOP King of Prussia so other families can make informed decisions. I brought my newborn for evaluation. My baby remained stable for many hours, with normal vital signs and reassuring imaging. When I asked questions, requested time to review results, and expressed that I wanted to consider follow-up care elsewhere, the situation became more tense than I expected. Social work involvement was introduced when I discussed leaving, which felt alarming and unexpected given that there was no confirmed diagnosis or documented deterioration at that time. After discharge, I received multiple follow-up calls that felt overwhelming during an already stressful period. My experience left me feeling that my concerns and judgment were not fully respected. Advocacy should not feel like conflict. Families deserve clear communication, respect for informed consent, and collaboration — especially when navigating care for a newborn. I hope sharing this perspective helps other parents prepare questions and advocate confidently for their children.

Besides the spacious and colorful building with amenities, there are many good doctors who take their time to explain all details to a very basic level about all possible explanations and/or treatments to helps me making my decision as a parent. The PT department is amazing. We had a great and helpful experience with Julie Dyke. She is the best. Not forgetting Dr. Matthew Grady with a calming eye blink that says everything will be ok. He is a sports medicine pediatrician there.