Christus St. Frances Cabrini Hospitalist Group

My stay was fine, however my husband’s stay was quite the opposite. All hospitals now have those signs up about treating the staff with respect. Well that works both ways. The first day we came in we had a young nurse get into an argument with my husband. Sticking her finger in his face telling him it was his responsibility to tell the doctor what was wrong not her and she was actually screaming. We will either go to Rapides or Lake Charles next time medical care is needed. My husband’s arm is completely black from the Lab staff taking blood. My husband made the statement he was treated better in a Mash unit in Vietnam than he was here. Most of your staff were very pleasant, however some do need retraining. The cafeteria staff needs to be acknowledged because the food was very good.

Our family’s experience at CHRISTUS St. Frances Cabrini Hospital included both compassionate caregivers and ongoing communication challenges. We would like to specifically recognize Dr. Rister, whose professionalism and empathetic communication stood out. He took the time to clearly explain the seriousness of the femoral surgery on our 92-year-old mother, including risks and expectations, and treated our family with respect and dignity throughout. Several nurses and support staff were dedicated, attentive, and professional, and we recognized those individuals for their excellent care by submitting the Sunflower and DAISY honors. However, we consistently struggled to obtain clear communication and documentation regarding our mother’s condition, particularly related to a wound and a urinary tract infection, referred to as carbapenem-resistant Pseudomonas aeruginosa. Isolation precautions were in place with staff wearing appropriate PPE. Based on our direct observations and prior care documentation, the buttock wound was not present upon admission to the hospital. As we have not yet received the full medical record, we were seeking better communication and understanding regarding when and how these conditions were documented and addressed. Throughout our mother’s hospital stay, our family remained actively involved, taking shifts to ensure she was not alone and advocating for her when necessary. As we continued to ask questions to gain clarity, there were moments where responses from some staff and physicians felt somewhat dismissive or less open to continued discussion. We had several interactions with the patient advocate while in Rehabilitation Therapy. Our initial concerns received follow-up, a later voicemail and email went unanswered and were forwarded elsewhere. A brief acknowledgment or update would have been appreciated. We understand healthcare can be complex, but transparent, timely, and empathetic communication is essential, especially for families who are emotionally overwhelmed and mentally taxed. Our hope is that this experience encourages greater transparency, accountability, and truly patient-centered communication.

SLOW. UNSANITARY. RUDE. I went in for some dizziness and heart palpitations at around 3pm. i didnt leave until 9 30 pm. the WORST wait time i have ever had. the hospital was dirty, the staff was not nice. I had my IV taken out and the nurse threw it on the chair next to me, with my blood still on it!!! there was a literal blood spot on the chair when i left. and from having people come in and out of the makeshift hospital room (more about this in a second) i did not see a SINGLE cleaning person go in there and clean anything. three people were next to me and NOBODY CLEANED!!! so i highly doubt anyone cleaned that chair that had my blood on it. i sat there for hours at a time with no word about what was happening. I had multiple tests done (blood, ct, xray) and ended up looking at the results by myself through the portal because nobody was telling me anything. I was not even put in an actual room, just what used to be a larger room separated by a curtain into smaller ones with NO BED it only had three chairs and a table. I mentioned that i was dizzy and was experiencing vertigo and they did not even give me a bed. i have been to plenty of hospitals, and this is by far the most careless one i have ever seen, i will NEVER go back to this hospital. NEVER.

The hospice nurses that do home hospice care for this hospital are some of God’s honest angels on this earth. They helped my grandfather get comfortable for his last moments and made it possible for him to finally pass in his sleep. I will forever be thankful for how kind and honest these wonderful people are. It’s so important to have compassionate and empathetic people doing hospice and they have the perfect people for the job. I can’t remember the other nurses’ names but Brooke came to the house in the middle of the night to help us get my grandfather settled and comfortable and I really hoped God blesses that woman.

The hospital was easy to find I have been here before in the past and the staff has always been very helpful and nice. The areas I've been to within the hospital has been clean and bathrooms clean. Every time I was here I was greeted with a smile. This was another pleasant experience.