Clarkson Eyecare - Mansfield

I called before I made an appointment to make sure there was a real doctor on site. I was told there was and then had a my test done by a computer. All three times I was in I made it very clear I wanted and needed transition lenses. When I went to pick up my glasses the office lady was being very rude to me and everyone else in the office. I called multiple times about my glasses being wrong but conveniently was unable to get any answers from anyone until I was past my 30 day warranty. Don't waste you time and money with this joke of an office

My in office technician was super nice and very thorough and explained everything along the way. The virtual exam was not a positive experience. The technician on the screen seemed to be rushing through the process, making it difficult for me to follow and ensure my script information was recorded correctly. I had to repeatedly state that I did not know certain information due to the rushed nature of the interaction. I later learned that the technician has a daily quota to meet, which I understand may explain the speed, but it unfortunately impacted the quality of my exam. My virtual doctor's appointment, however, was satisfactory. The doctor was informative and thorough, and I appreciated his time and explanations. My in-office experience picking out frames was less than ideal. When I was given the total cost, I was quite surprised by the amount and naturally asked for clarification. The optician I spoke with was not friendly and informed me that some of the automatically added charges were optional, which felt like a pressured sales tactic rather than helpful customer service. Additionally, I had to wait for the optician to finish with another customer, and she seemed impatient and unwelcoming towards both of us. To no surprise, my prescription came back incorrect. I scheduled two different appointments to try to have it corrected, but both times I ended up waiting for long periods and eventually had to leave without being seen because they were “running behind.” I now have a $400 pair of glasses that I can’t even use — essentially a very expensive paperweight. Due to the issues I encountered during the virtual exam and the negative experience in the office, I will not return in the future.

Long story short. I was a new patient here and this doctor recently switched to being a zoom doctor instead of in person. Not sure if that had to do with my results. Got my exam and contact trials; and because of my slight astigmatism, each pair of contacts took one month to arrive. Well, for the next SEVEN months, the doctor could not get the right prescription for me. Seven pairs were not right! Even after the second eye exam, as a re-try. My glasses also were not correct because I needed both. The doctor did not and could not tell me WHY I could not get the correct contacts. I couldn’t see out of my left eye for now months. 1 star only because I could get my money back for my glasses. Absolutely ridiculous! Do not recommend any doctor that is not in person in this field! Update: went to Ohio Eye and got my contact trials in within ONE WEEK with the same brand as I had used before. Super nice people & professional!

We made 3 different appointments for an eye exam and possibly contacts, ALL 3 were canceled consecutively. Yes that's right 3 appointments 2 locations all 3 canceled. 2 were in Mansfield and 1 was in Westerville. We took days off work just for the appointments. I feel the Offices should pay a cancelation fee to US for Canceling last minute each and every time. Would not recommend even if you get in the door. If they treat their patients like this from the start how's your Care going to be.

It's a terrible place. Mirrors in the showroom are filthy and the office chairs and upholstery on the chairs used by customers are disgusting, cracked and dirty not to mention the past two times I got my eyeglasses prescription filled it has NEVER been right. I can't read out of my bifocals or the trifocals. When you go to the office for adjustments or help they look at you as if to say "what do you want now". Stay as far away from this place at all costs. I, for one, will never go there again and I hope you don't get the service (or lack thereof) that I have in my past visits there. It's shameful.