Clarkson Eyecare - Town & Country Crossing

Yeah, exam was great, the staff was very nice and friendly. The reason I’m giving a low review is my daughter’s prescription Is +0.0 which is considered normal and they were pushing really really hard for her to get prescription glasses. They aren’t needed, they just wanted the sale. That’s not what we went there for, we went for an eye exam and to get glasses if they were required, not just because they wanted the sale.

AVOID THIS LOCATION. The level of professionalism at this facility is far below what patients should expect. We clearly stated that we were not getting contact lenses, yet they still enrolled us in a Sunbit loan for over $1,000 tied to a 12‑month contact lens prescription we never asked for. They also failed to enter our insurance information, which appears to be why our basic exam was billed at an unusually high amount and not covered. We confirmed this after speaking with both Billing and Insurance on the same call. It’s concerning that they were able to add us to a loan without issue, but now claim they cannot remove us from it. We’re now stuck dealing with the loan provider ourselves, all because the office processed a contact lens prescription we explicitly declined. And yes, this has already been escalated to an attorney who is on standby. Customer service has been disappointing on both the Sunbit and Clarkson sides trying to get this resolved. There needs to be real accountability for situations like this. UPDATE: After the Clarkson manager told us to call Sunbit to cancel the loan, Sunbit informed us that Clarkson must submit documentation in order for the cancellation to happen. So now Clarkson is holding the eight boxes of contacts they ordered, despite us clearly stating we did not want them and we are still stuck with a $1,000 loan we never agreed to. FOLLOW‑UP TO OWNER: We resolved this issue on our own over a month ago, and we’re only now receiving a response in April. Neither the in‑store team nor the corporate office offered any assistance, and although we were told a district manager would contact us, that never happened. You don’t need glasses to see that you’re more focused on making a quick buck than actually addressing the issue. If you were genuinely committed to rebuilding trust, you would have reached out long before now, and the fact that we’re heading into July makes that pretty obvious. Save yourself the headache and look elsewhere for eyecare. This place is all about sales, not service.

I searched for a "Sunglass Hut" to get my old Ray Ban's adjusted & was directed here. In & out in less than 10 minutes, & they fit like a Glove & No Charge! Very impressive!

Dr. Kayli Schwamb is the BEST!!! She has been my eye doctor for years. Professional, kind, patient, and explains everything thoroughly. Even though I moved 745 miles away, she is the only physician that I did not change. As long as I visit my family home throughout the year, Dr. Schwamb will continue to be my optometrist!!!

Doctor Schwamb is very good. I always feel that she takes the time to do a through exam and explains the results. Would recommend.