Clear Vision Ophthalmology

I have been going to this place for years Dr Hoffman did both of my cataract surgeries. He is the best. Been seeing Dr Jason Becker for several years. I was informed that he's no longer there, I almost cried, he has been treating my severe dry eyes and he is so caring and compassionate. I really hate that he's gone, not looking forward to anyone else 😞😞

They started sending me text messages telling me I owe them money, but unable to receive an invoice. At one point their number was working and I was promised three times the invoice was in the mail still have not received it. I’m not going to download an app I want to see a paper invoice. They’re very incompetent.

Went to the Peoria office and saw the same male Dr twice and both times he blew off what was talked about with my eyes and not very clean, never wore gloves ( but would wear a mask) used personal tools without disinfecting the tools then pinched my lower eye with sharp tweezers and said he put numbing drops but nothing dropped in, he blew me off every time I said he was hurting me and just said my eyes were way too sensitive and I also have diabetes. Will never see this Dr again EVER! The office is always 30 mins or more behind on seeing patients.

Horrible customer service. Been waiting for 3 copay refunds for 2 months now. Can't speak directly to billing, no manager or practice manager returns calls. I'll just dispute the 3 charges with my credit card company to get my refunds and this practice will pay 3 separate investigation fees. Serves you right for the horrible customer service you give.

Called for an appointment and got scheduled at a clinic far from where I live it was about a 40 minute drive just because the clinic over by my house didn’t have an ophthalmologist available to do an eye exam for contacts so I made the drive for an 8:40 AM appointment only to be told after 20 minutes of waiting that my insurance was not accepted after I have been told over the phone that it was accepted. It was such a waste of time and not only that but the new patient paperwork has a policy that you must sign saying that you may pay up to $25 if they request medical records. I didn’t want to sign it because I don’t want to pay that if they choose to request medical records, the front office said it’s a policy I MUST sign to be seen. So ridiculous, probably better off that I didn’t have the appointment just upset I wasted gas and over 1 hour of my time.