Clearsight Eye Care

Terrible service. I called to refill a prescription and they said they couldn’t take an order until Friday and never called me. I’ve been calling for weeks and no one answers the phone. Been coming here for 8 years. I will definitely find somewhere else to get my glasses and contacts.

I had a very frustrating experience with this office. After multiple attempts, they would not answer my calls, which is one of the reasons I decided to switch to Walmart for my eyewear. When Walmart contacted them to verify my prescription, they were told that whatever was written on the paper was all they had on file and then hung up on them. However, when Walmart called back and mentioned the legal requirements for releasing prescription information, the office suddenly provided the correct details. On top of that, when I went back to pick up my prescription, it wasn’t even signed. I had to return twice just to get a properly completed prescription. This caused unnecessary delays and inconvenience. I was also misled about the name-brand information I was given. Overall, the lack of communication, professionalism, and transparency was very disappointing. I would not recommend this office based on my experience.

So we got glasses for our son about 5-6 months ago, today there's a charge on our bank account for $117. We found the transaction where this money was paid in full July 24th! We received an email a couple of days ago saying that our sensitive information was found on the dark web and to watch for suspicious charges, etc. We called the office and the receptionist said they were having an issue with the card reader and was already aware of the situation from other customers. She said the owner would call us back. The owner said that the money was supposed to be taken out months ago! So now we've filed a dispute with the bank. Why this money is randomly being taken out 5-6 months later after being paid in full, is the first red flag! The receptionist telling us they were having an issue with the card reader and already being aware of this issue is the second red flag! The owner calling us and telling us this money was supposed to be taken out months ago would indicate that he's clearly working with someone or is working alone in this scam of double billing people (and I'm sure some are completely unaware that they were even charged a second time), because he's trying to justify the charge and we have proof that we paid it and 2 days before we get hit with this charge we get an email telling us to watch for fraudulent charges because our information has been compromised and we get a charge from ClearSight Parma 2 days later that isn't legit, that's the 3rd red flag! If you have read this review, I am encouraging you to watch your account and check emails to make sure that you too aren't a victim! It truly is a shame that there's a scam for everything and even getting reading glasses for your kid can't be trusted! There's a lot of people who will steal from you if you let them and I encourage you to protect what you've earned through your hard work and self discipline! As for ClearSight, we won't be returning there because they "clearly" - (pun intended) ,can't be trusted and now our information is on the dark web to boot!

I've been going here for myself and my daughter for yrs and have always been met with great service and great glasses

I used to come to this doctor when he was in a different office not far away. This office is smaller but still the same great service. I think this is kinda family operated there’s a brother and sister that work there. Everyone was friendly and they told me my contacts would be in within a week and two days later I got the call that they were in. Good pricing. Not a fancy place. Just good quality .