Front desk staff was absolutely rude, and unprofessional. Walked in with my wife for an MRI, and had never been there before, so we walked up to the obvious check in desk, nobody said a word, my wife signs in, and Kathy asks if she could put the sign-in clipboard back on the counter when she's finished, and walks away. Where do we go now? We're here for an MRI. Do we wait right here? We don't know. So we stand up the desk calmly waiting for someone to tell us where to go, and Kathy snarkily says "we're with patients right now so we couldn't help you". To which I responded, that's great maybe they should have someone who is here to tell first time cancer patients where they should be seated for an MRI appt. instead of us just guessing if we should stay here. Go in the tiny waiting room on the left, which is standing room only, or? Are we in the right area? Nothing, just put the Clip board back. That was it. I've been coming to many, many, appts at various Cleveland Clinic locations throughout Ohio, and have NEVER experienced anything like the check-in at Lodi Hospital. Ridiculous of me to expect better I guess. We're just supposed to know where to go. Very first review on Yelp is about the front desk staff being rude...imagine that. All the other staff were great. Kathy needs to hold the snarkiness comments in her mouth. People here are sick, and don't need her rudeness.
