Coastal Family Health Center

I paid $40 to get seen for five minutes. A few days later, they called me saying I owe $240 because my sliding scale went out even though I already paid the $40 for the visit. They should have saw prior to that my sliding scale had went out so we could address it. Now that I’m on Medicaid due to cancer, I’m finding another clinic. The visit I had paid $40 for was a whole mess anyway.

I want to start by saying that this clinic does a lot of good for the community, and the staff members I interacted with were all friendly. However, after two back‑to‑back visits, I feel it’s important to share my experience. My first visit was for my daughter’s annual checkup. Unfortunately, she was forgotten in the exam room twice (30 minutes the first time an hour, the second time). The doctor eventually circled back, realized what happened, and apologized on behalf of the staff. I was frustrated but willing to be understanding and give them another chance. The second visit was supposed to be a simple vaccine booster. While booking I specifically stated it was for the vaccine only. Once we were taken back, the staff began performing a wellness exam. I stopped them and explained—again—that we were only there for the second dose of a vaccine that had to be spaced six months apart. The nurse became flustered and insisted my daughter was due for a wellness visit. I declined and reminded her that this appointment was only for the booster. She left to check the records and returned to say my daughter wasn’t even due for the second vaccine yet— it was 4 days too early. She then suggested we stay for the wellness visit and additional vaccines anyway. I declined and requested a refund of our co‑pay since nothing had been done. (They did refund) While everyone was polite, there seems to be a major disconnect in communication and patient handoff. After the first visit, I was annoyed but willing to return just to complete the vaccine series before finding a new provider. After the second experience, we’ve decided not to go back. My advice: the staff is friendly, but the clinic is not well‑organized. If you choose to book an appointment, double‑check everything to avoid confusion.

Last time I went here as well as took my wife ex-wife here whatever it was a couple years ago about to take my uncle back here so I might update this rating after this but they are for low income people and depending on how much you make depends on how much you pay and if you're really low income your appointments could be as cheap as 20 bucks at least that's what it used to be they have a good clean facility it is handicap accessible and they do a decent job so yeah they're pretty good and they're nice

Mrs.lashelle in optometry was very helpful.She helped my daughter get everything she needed and let us know where we could get my daughters glasses if we wanted them the same day.

Doc Allen is the best, thanks, and the whole staff, thanks again JG Showed up for a teeth cleaning and everything went great, I was in and out within 1 hour or so. From the time I walked in, the whole staff was great! They are sincere about helping old people like me. Thanks again JG