WORSE experience doesn’t even begin to cover how bad it was. The story involves getting police officers dispatched to ensure that what these people are doing was reported. My father, a 78 year old retired person with health and mobility issues got sent to this place by his Medicare insurance company for a covered annual eye exam. Everything went great with the eye doctor on site, until the doctor finished the exam and handed my dad’s prescription to Alex and the extremely rude lady at the front. I don’t have her name, but you can’t miss her! We were asked if he was purchasing frames and lenses, but after getting hearing 2 of their lowest prices for a plastic non-brand frame, my dad decided he did not want to purchase the glasses there and asked for his prescription. This is where the trouble began, they refused to give him the prescription unless he purchased the frames and lenses there. After a lot of confrontation with them, yelling, coming back on a different day for them to yet again verify the insurance coverage they still refused to give his prescription. We have filed a complaint with the insurance so that my dad is able to go elsewhere for his covered annual exam and get a prescription and those people not get paid! Also filed a complaint with Cohen corporate about that location, where they claimed that the prescription should have been given to my dad by the doctor and not to the eye glass sales person (rude lady). Last, we got a police report in case we need to prove to the insurance that he still needs an eye exam for a prescription to get glasses! Even if you have to travel 20 miles farther, GO SOMEWHERE ELSE. Save yourself a rip off, anger and the worse customer service you will ever experience. Oh and while we were there, another customer told us about her horrible experience and was thrilled to hear that the police were on their way.
