‼️CONSUMERS BEWARE‼️Cohen Fashion Optical on 2856 3rd Ave, Bronx, NY will UNLAWFULLY "HOLD" YOUR DEPOSIT: 1. WITHOUT STARTING YOUR CUSTOM EYEGLASSES; 2. WITHOUT ANY WRITTEN LAYAWAY AGREEMENTS; 3. WITHOUT PROVIDING ANY PRODUCT. I initially went to get prescription eyeglasses for my son for the 1st time in life so this was a new experience. I was shopping around & when I came to this store, the service was good at 1st (everything was explained about my son's prescription & what's covered with his insurance). So there was a sale going on & the rep told me $563 & I told him I get paid in 2 days & can pay in full. He insisted that I try their credit but that didn't go through. 🚫 The manager then came to help & she told me the $563 price was incorrect for "their sale" & it's actually $693. I thought, interesting... 🤔 Before leaving, the rep told me to leave a $10 deposit as a "hold" so I did. On the receipt he wrote "hold" & told me they can't start the glasses UNTIL there's full payment. 2 days later, I called to cancel & get my refund because I was only charged $190 at another business!! The manager told me they don't issue refunds & it's stated on the receipt but only "store credit" that doesn't expire 😒. HOW CAN THIS COMPANY BE "ENTITLED" TO MY $10 DEPOSIT WITHOUT EVEN STARTING ON MY ORDER⁉️ The receipt states: "NOT RESPONSIBLE FOR: glasses when receipt is lost; deposits left over 30days; no refunds on eyeglasses or layaways" (see attached pic). I HAVE MY RECEIPT & I CALLED 2 DAYS LATER FOR THE RETURN OF THE $10 HOLD BECAUSE I CHANGED MY MIND. THEY NEVER STARTED ON THE EYEGLASSES, I NEVER RECEIVED ANY PRODUCT; & MOST IMPORTANTLY WE NEVER ENTERED ANY WRITTEN AGREEMENT ABOUT ANY LAYAWAY PLAN (NYS LAW REQUIRES THIS--see attached pic)‼️‼️ I'm in the process of getting my money back but just keep in mind this information so they don't try to trick you into a store credit after DOING BAD BUSINESS‼️‼️ ‼️DON'T LEAVE ANY DEPOSITS WITHOUT WRITTEN PAYMENT ARRANGEMENTS WITH DATES & GET ALL QUESTIONS ANSWERED‼️ ‼️P.S. I didn't think they would give me a hard time over MY $10. I'M DEFINITELY NOT in the business of charity work & donating money to this company🚫‼️ UPDATE: I went back to the store in person & after speaking to the guy who initially helped me during my initial visit, he reiterated the $10 store credit. I requested the manager & she attempted to explain the policy, how they keep records for when they get audited, & that "I signed the agreement for the deposit" & showed me the paper (see attached). 🤯 TO MY SURPRISE, I NEVER SIGNED ANYTHING other than the receipt for the charge. ‼️‼️THAT WAS NOT MY SIGNATURE & IT WAS FORGED‼️‼️ Once the manager realized the UNLAWFUL ACT, she then tried to "minimize my request" & told me she'll just pay the $10 in cash from her own pockets (see attached). I SAID THAT'S ALL I CARE ABOUT & YOU'LL NEVER SEE ME AGAIN. I'M GLAD SHE DID THE RIGHT THING & I'M STILL DISAPPOINTED IN HOW THIS COMPANY DOES BUSINESS. I WOULD NOT RECOMMEND. 🚫
