Cohen's Fashion Optical

The prescription is not correct because the equipment was dirty. I repeatedly told her during the eye exam that there were streaks and smudges on the slides. It just kept getting worst with every time she asked me if “number 1 is better or number 2”?

I came there for him to fix the a piece on my glasses that sits on the nose. And he told me that my glasses was too wide that he had fixed it to fit my face. I said okay. You still have to fix the cushion for my nose. He came back for the second time to say something else was wrong with my glasses. And I told him I understand that is too wide. He said no there's a split in my glasses. I couldn't see that. So he went again and came back within seconds my glasses was broken. He didn't even try to substitute for another pair. I was very upset and I told him I need my glasses for work the next day. When I left I'm out there I was very devastated and I cried. They didn't even try to help me at all.

Had a great experience! Will definitely come back and recommend them!

I wish I could give them 0 stars... I thought I could give this place a second chance to replace my nose pads since they have a bad rep in the neighborhood. The reason for the second chance was because years ago I was looking for work and they turned me down. They said they wanted a bilingual sales clerk and could not hire me because I was not bilingual. So fast forward to today March 25, 2024 and I told my dad I needed new nose pads as mine were starting to wear out. My dad said he used them to fix his nose bridge and said he had no problems; boy was I wrong. They took my glasses in and the owner had his worker take them to the back. What usually takes two seconds to a minute to change out was heading in to 5 mins... I asked the owner why is it taking so long. When the owner came out he had a cloth around them and my glasses came out they covered in a flim and had scratches. When I voiced my concerns the owner Then took the rag out of his pocket to clean them revealing a long scratch by the nose bridge by the screw on my glasses. I said you scratched my glasses and his reply was "No that is from you." Nope.. I could not get a scratch there if I tried as they have a special coating on them and are made for my Dyslexia. Plus you only have to run them under water to clean them and he used a cleaner that caused spots. That "scratch" he claims is from his clerk today March 25, 2024 "after" I paid $10.00 dollars cash to have the nose pad replace. You have to fit an eyeglass screwdriver in there to cause a scratch like that. I have never in all the places (and years) I go to have my glasses fixed had this happen... I now have to call my eye doctor for an appointment due to how these are a tool for my vision and Dyslexia. I was hoping people were wrong and they had changed, but clearly they have not.

Rating them would be too nice. The receptionist was pleasant but the actual infrastructure of this place is to be desired. Very unprofessional processes, as they asked me to call sometime "this week or next to see if my TRIAL lenses arrive". When I mentioned that I am the customer, and it makes more sense for YOU ALL (Cohen's Optical) to call, they said "Either, or" NEVER AGAIN