If I can give 0 stars I would. I was lied to multiple times, presented misleading prices, pressured into purchasing more contacts than I needed, and treated poorly when asked for a cancellation immediately post transaction.
I came in for a routine eye exam recently that I was told over the phone that would cost $149 without insurance. I was then charged $199 because I have astigmatism, and the $149 was supposedly for a basic check only. The sales associates did not inform me of this until I asked.
On top of that, I was pressured into purchasing 12 months worth of daily contacts. The store manager Leah rushed me while threw around words like rebate and extra 2 months and explained how it is a great deal. I asked for calculations again before payment but she convinced me it was a good deal. I was not provided any digital or physical receipts after payment, and within 30 minutes of paying, I came back to the store to ask for a cancellation of my order because it was overpriced, out of my budget, and I knew I was pressured by their lack of professionalism.
Then, I was lied to by Leah saying it was already shipped. No product can be shipped within 30 minutes of order placement. She then lied about Johnson & Johnson (the supplier) customer service being closed after 5PM. I was able to call J&J customer service at 6:30PM just to be told that the store can still cancel it for me. When I called the store again the next morning, I was told there is no cancellation policy, which I was not told beforehand when I tried to cancel, and when asked for the policy in written form, I was ghosted.
I am extremely dissatisfied with the service, starting from overcharging me for the eye exam while hiding the costs, and to very rudely and unprofessionally pressuring a customer into purchasing an unnecessarily number of contacts that are out of budget and refusing to cancel the order when asked immediately.
I reached out to Cohen's corporate to authorize a cancellation because the store manager said it has to come from corporate, but corporate explained that each store is its own franchise, and the store manager sets its own rules. I called J&J to call the store, specifically asking for the store manager Leah to authorize canceling my order, and the J&J customer service was repeated put on hold then hung up on, with the last call being put on hold for 10 minutes before being dropped again. Even the J&J customer service person told me they cannot believe a business would conduct its business like this.
I would dissuade anyone from using their service. Do NOT come here for any vision services.
