Cohen'S Fashion Optical/Gvs

I've been trying since November 2025 to obtain a refund from this Cohen's location, but its staff, namely Marwan Kassim and Karen, have resisted requests from me and other state agencies to provide a response and refund. They misrepresented themselves as an in-network provider for my vision insurance, which prompted my request for a refund. Marwan initially told me that the refund would be processed, but approx. 7 months later still no refund. They've continued to dodge and evade despite multiple attempts to resolve this professionally.

I was fortunate to have used this shop to correct the difficulties I was experiencing in getting accurate prescriptions and accurate glasses. Rinaldo the technician was able to prescribe and to make the first accurate pair of glasses in the last 4 attempts in 6 months by others elsewhere! His coworkers in the office were also extremely caring that my problem was corrected.

Amazing and caring medical service! Doctor Kassie was very attentive and caring. Took his time and gave my mother a thorough examination. My mother appreciated his care and genuine treatment. Also visited the office about a year ago for my daughter and they delivered especially! Highly recommended!

I feel bad leaving such a low review because the doctor was kind. HOWEVER, the receptionist was super rude. The old woman who did not identify herself was super cold and short. She did not greet me and left me sitting there for about 20 minutes before she asked me what did I need. Cohen’s is running a sale but I’m not sure how the glasses I needed would cost me $500, when I purchased a new pair online for $90. All the reviews about her are true and I should’ve read them before I booked an appointment here, now I have to find a new eye doctor. I even have a photo of her hiding behind the mirror because she saw me trying to make eye contact to engage with her. Very sad that this is who they have running the front of the house. However, she was more welcoming to other people, who looked completely different than what I looked like, I don’t need to explain that I’m sure you know what I am.

I’m starting out giving them 4 stars only on their customer service. The men in the front that run the store are amazing and did the right thing by me!! I was not happy with my apparent result from the exam. But we won’t even get into that. The guys are the front counter where phenomenal and made it right for me! Thank you! Paige Rossi