Colander-Nolan Eye Clinic

Dr. Collander It’s very thorough kind, and also went out of his way when I was having an emergency related to my eyes saw me immediately and made sure I saw a specialist immediately afterwards. Very knowledgeable and caring.

Absolutely disgusting behavior from the old front desk lady, I do not understand the reason why someone can have just an ugly attitude. We picked up 6 pair of glasses for our family, every time we deal with that old lady we receive that ugly negative unpleasant experience. Keep in mind that she put our glasses in a cheap plastic bag every time. I hope someone records your disgusting behavior then you go viral. 😉😵‍💫 Or maybe someone did.

Dr Colander was great.He was very friendly and Kind . Unfortunately some of his office need some retraining. Today was my second time at his office. My first time was when I went for my eye exam. I want to see him because I had a referral from my primary care doctor to get an eye exam because I am a diabetic. I am supposed to get an eye exam every year. I walked in and the woman at the reception desk was not very personable. I checked in and sat down. I realized after I had been sitting that I had not being any paperwork to fill out as I was a new patient. I approached her and asked if I was supposed to feel anything out being that it was my first appointment. She looked at me and said it's your first appointment hold on let me ask and then she said yes she youneed to fill out paperwork. So the rest of my appointment went to okay until I was called to pick out glasses. I informed the lady that I was not interested in having any glasses made because I was using my Medicaid insurance to pay for the appointment. I am currently wearing glasses that I paid for out of my pocket 3 years ago that are no-line bifocals. I have worn no line bifocals since I was initially prescribed bifocals. Medicaid does not pay for anything like that and when you use your Medicaid insurance limited and what frames you can pick out and I would have had to get bifocal lenses with the little windows. I told the woman dispensing glasses ma'am I'm not going to have glasses made I won't wear them I currently wearing bifocals and then I didn't want to waste her time. She told me oh no I need to have glasses made what if the glasses I was wearing break up. I told her that I had two other pairs of glasses with older prescriptions that I could see out of and could wear should the ones I was currently wearing break etc she said oh no you need to get the glasses so I reluctantly picked out a pair of glasses. Fast forward to today I go into pick them up. I walk into the office and the s same woman who at the reception desk the day I had my appointment once again at the reception desk she asked why I was there an informed her that I was there pick up my glasses. She went over to the area where they dispensed the glasses and proceeded to look for mine another young lady came out from the back and she told us that she couldn't find the glasses for me (saying my name) the other young lady said they're in the back let me go get them. She went to get them and handed them to me and proceeded to walk away. To which I said hold on you need to come back. I already know I am going to need my glasses adjusted. I always do whenever I get new glasses.. what that young lady should have done is handed me the glasses had me put them on and say let's see if we need to adjust them but know that did not happen she just handed me them and walked away. I don't know if I was getting treated that way because I had Medicaid insurance or not. But you should treat everybody the same regardless of what kind of insurance that they have

Unfortunately, my experience was very unpleasant. The front desk lady was rude and made me feel uncomfortable from the moment I arrived. Here attitude felt unwelcoming and unprofessional.

The doctor is super kind and he answered to all my questions. But the front deck young lady black hair she has to take classes for Customer Service . She was so mean to mean and she made me wait over a hour for my turn and when I asked her that she was like well mistakes happen