Alfonso, the optometrist, is taking advantage of customers changing prices for glasses, despite the poor customer service. In March, I visited the optometrist and was informed that the cost to place my order for my glasses was $40. However, the optometrist lied to me, as the insurance company had changed the prices for all his styles. The optometrist’s styles were also outdated and unattractive. I felt that $40 was a fair price for the glasses. When I visited the optometrist today, I discovered that he had increased the price by $5. I had called ahead of time, but no one mentioned the price increase. I went to the optometrist to receive the news. I informed the optometrist that I wanted to pay the original price. He apologized and blamed the insurance company. However, my insurance covers my glasses, and the money would be going to the optometrist’s company.. This incident demonstrates the optometrist’s lack of integrity. He acted differently when I went in for the exam, but when people questioned him about the price increase, his integrity was compromised. It is disappointing to see such behavior from a long-time customer.
