Complete Family Eyecare

Why did I make an appointment in November for my son's eye exam for February and provide my insurance information only to find out two days before his scheduled appointment that they aren't in network with my plan? They weren't even apologetic for waiting so long to even verify insurance? I am a healthcare provider also and I would not even book an appointment without verifying insurance.

I've been going here for several years and this is the first that I've had this issue these glasses that I just recently got are so hard to clean there's a constant film and Haze over them all the time they replace the lenses once and I even purchased the cleaning solution they sell there it takes forever to get these lenses to be Crystal clear when all the other glasses I've had in the past or so easy to keep clean I don't know if they're using a new product or because I have State insurance they're using a cheaper produc.... I don't know but I'm about to go in and get the prescription and I'm going somewhere else to get new glasses.

This was my first visit to Complete Family EyeCare for my annual eye exam, and it turned out to be a genuinely positive experience. The office is easy to find, tucked into a quiet corner of a strip mall, and once inside it feels open, clean, and well organized. The staff at the front desk was warm and welcoming. There is a fair amount of paperwork for first-time patients, which the staff jokingly referred to as “homework” while I was racing to finish it before my pre-screening began. That small moment set the tone—it immediately put me at ease rather than making the process feel tedious. The pre-screening with the technician was smooth and efficient, and my appointment started right on time. No unnecessary waiting, which I really appreciated. Dr. Lippi was wonderful—friendly, calm, and very thorough. She explained each step as she evaluated the health of my eyes, answered my questions clearly, and never made the exam feel rushed. She has an easygoing, approachable manner that would work especially well with kids. One thing that stood out is that the entire staff, including the doctor, is made up of women—something I found unique and refreshing. The atmosphere felt professional but relaxed, and it is easy to see this being a great practice for families. At the end of the visit, I was asked if I was interested in eyewear, and when I said I would decide another time, there was absolutely no pressure. Just a simple, respectful interaction. I had no hesitation scheduling my appointment for next year before leaving. I honestly wish I had found this practice sooner. As long as my insurance is accepted and the level of care stays this consistent, this will be my go-to eye care office.

Each of my visits over the last two years with this office has exceeded my expectations. Unfortunately kindness and compassion are not words I typically think of when it comes to my medical experiences these days exceptfor in this office. Complete Family Eye Care has "old school " values with modern day technology. I honestly wish all medical offices would step up like this office does. From first phone call to billing it is always a pleasurable experience.

Staff were super friendly and patient with my communication via phone and note, which I appreciate very much! Everything went efficiently, and I found a cute glasses frame that suits me. I received them in 7 business days. I am excited to see how they look after a while. They opened the door for me, and it went well! I would love to go there again if needed. They would be more than happy to answer your questions if you need to talk to them.