First and foremost, the front desk staff, Dr. Millsaps, and her assistants were absolutely phenomenal. I have never had such a thorough eye exam, and I was extremely pleased with the level of care I received. I would highly recommend them. Unfortunately, my experience changed when it came time to discuss frames, lenses, and pricing. I explained that I was working with a limited budget because I’ll be getting much better insurance coverage on June 1st, and I planned to wait until then for a more expensive pair of glasses. As soon as I mentioned that, the attitude of the staff member assisting me completely changed. I was quickly handed my prescription and felt rushed out the door. She even brought out a basket of very cheap frames for me to look at, despite the fact that I still had a $130 frame allowance through my current insurance. It honestly felt like because I wasn’t spending $400+ on glasses that day, I was no longer worth helping. It was disappointing because every other aspect of the office was exceptional. The 5 stars are absolutely for the doctor, assistants, and front desk staff, but definitely not for the experience I had with Jeanette in the optical department. No one wants to leave and go elsewhere to order glasses after such a positive visit otherwise.
