I am very disappointed with my recent experience. Two weeks ago, I called to place an order for my contact lenses. During that call, I was asked which location I wanted them sent to, and I requested the Telegraph Spectacles location, but they were sent to the main location instead. I was also told that I would receive a phone call when my contacts arrived, which never happened. Additionally, I was quoted a remaining balance of only $10 for my contact lenses over the phone. However, when I went to Corona Optique to pick them up, I was told my actual balance due was $150. While the staff apologized for the miscommunication, they explained that they sometimes help multiple customers at once and can get distracted. Although I understand that businesses can be busy, a $140 difference is a significant error. What concerns me most is that while an apology was offered, there did not seem to be any effort to address the issue or prevent similar mistakes from happening in the future. Customers should be able to rely on the information they are given, especially when it involves pricing and order details. Due to the constant stress and frustration caused by these repeated issues, I will also be getting my contact lenses from a different location going forward. I hope management takes steps to improve communication so that other customers do not experience the same frustration.
