Costco Optical

Efficient. Knowledgeable. Disheveled. Low Energy. The optometrist and staff looked like they rolled straight out of bed and into the exam room. Very low energy. Extremely low energy. Not a lot of enthusiasm, folks. The vibes were bleak — really bleak — but somehow, against all odds, they were knowledgeable and got the exam done quickly. Efficient, I’ll give them that. Competence showed up even if motivation didn’t. The equipment appeared occasionally clean. I did see it wiped down between some patients — not all — which really makes you think. You start asking questions. You wonder. Very much a “trust the process” situation for an eye exam, and let’s be honest, that’s not what you want when things are being pointed directly at your eyeballs. Best part, and believe me, this was something: I was put into an exam room that still had another patient’s information visible. Just sitting there. Out in the open. Nothing like a casual HIPAA violation to really round out the experience. Tremendous oversight. Overall, this felt less like a medical appointment and more like a vision test hosted inside a warehouse… which, to be fair, it is.

I love Costco I’m a loyal customer since 2000 I always use the optical department for my sons glasses I place a order May 27 and on June 1 they call me that I owe $10 was Costco mistake not my go and pay the same day and they call the lab and the glasses was in a process and will get it by June 5 today I call and the glasses not going to be ready for pick up until June 7 . They need to be more responsible.

I have a full insurance that covers fully eye exams yearly and more, when my son and I did the eye test they charged me a fee of $20 and two months later I come back for my prescription for contacts and they say I have to pay $120 for the contacts test prescription because I didn’t do it that same month of the eye test, but they charged my insurance fully!! How can they do a test partially but charge the insurance fully and leave the client with half of the service???? Very incompetent and/or greedy malicious, do not trust this optical. Never will my family or I come back here.

The vision center saw me as an emergency walk-in for a cut in my cornea. Everyone on staff was friendly. Dr. Pestritto was amazing - she was patient, thoroughly explained my treatments, and answered all my questions. I'd recommend the Miami Lakes Costco vision center.

I came here for an eye exam and had my appointment with Dr Gonzalez. He was great! Extremely efficient and very knowledgeable. I had been using contact prescriptions given to my by my previous doctor and I was still seeing a bit blurry and I found them pretty uncomfortable. Dr Gonzalez did some tests, gave me a new prescription saying the ones I was given by my prior optometrist were incorrect. The prescription Dr Gonzalez gave me is perfect! I can see much better now and the contacts are very comfortable. I highly recommend this place!