Costco Optical

I came in less than a year after my contact lens exam because I developed irritation/allergy symptoms from the cleaning and storage solution used with my monthly lenses. The brand I was prescribed does not offer daily disposable lenses, so I only asked about switching to another brand that does. I was told I would need to pay $99 for another contact lens evaluation just to change brands. What disappointed me most was the lack of flexibility or empathy. During the original fitting, the brand selection felt very quick and simple, based mainly on immediate comfort at the time, without considering longer-term sensitivity or solution-related reactions. Because of that, it was frustrating to be treated as if a small adjustment required an expensive new process. I understand offices have policies, but the experience felt very transactional rather than patient-focused.

The optical department to buy the glasses feel like a factory in and out and god forbid if you have a question or don’t like the glasses you receive they make it such a hassle to change/ return glasses even though the website stated 100% satisfaction. I also feel they get some kind of commission for pushing the buy two pair of glasses to get the 50 dollars off. Some of the sales associate were nice until there’s an issue. I also did not like my interaction with the female manager, acted like she did me a favor by returning one of the glasses I did not like out of 6 between myself and my child. She also had an issue adjusting a prescription. She really lacks customer service. I explained if they would have fixed my concern the first time instead of trying to sale me 2 more of glasses I wouldn’t be dealing with this issue. I rather find a different place for glasses. So impersonal and a factory vibe.

4/16/26 - John at the Vision Center was awesome! March 2025 - Jose at the Vision Center provides outstanding customer service. He is attentive, courteous, and highly efficient. He was able to adjust my glasses quickly. I was extremely pleased with my visit today.

Very unprofessional and waste of time. 1) I call to make an appointment and to verify they take my insurance. a) the Receptionist makes the appointment and informs they take my insurance. 2) I ask to verify to make sure they take my insurance. a) Receptionist says need to me onsite to find out but they say they do take my insurance. 3) i show up 20 minutes early for my appointment, and filled out the paperwork. a) Front desk says they can't find me in the system and so they can't take my insurance. COMPLETE WASTE OF TIME.

Worst customer service. I ran out of contacts and wanted make a appointment to get my new prescription. They did not have an appointment until then end of the week. I kindly asked if I could pick up a sample contact pack so I had enough until my appointment and they refused. I reexplained I don’t have any contacts left and if they could squeeze me in earlier since that was their policy, they said no. The lady had a major attitude and I will never go back there. Just awful. Apparently I am not supposed to see for a week.