Costco Optical

It only takes one Lauren to ruin the good overall 5 star experience I got from all the Jackies at the optical counter. Picking up glasses should ALWAYS be a good experience yall - it’s what you do. Do it 5 stars every single time. Period. And for the rest of the time, the very least we customers expect is for a general good attitude from everyone we interact with in our service business encounters, especially here at Costco.

I had a great experience with Sharon in the optical department. She provided excellent customer service and made the process very smooth. It was my first time getting glasses from Costco, and I was really impressed. I will definitely return to the Oak Street location for my next pair of glasses.

I have had my eye appointment with the optical doc there and then got my glasses from here twice. My glasses came in, in about a week. Highly recommend them from start to finish.

I have a difficult time getting time off work so I asked to make an appointment on any Saturday even if I had to wait several months.  I was told all Saturdays are booked. I took time off work and came in on a Friday.  I waited in the lobby well past the time my appointment was supposed to start.  Two women came in while I was waiting to make appointments both for Saturday (the next day which turned out to have lots of openings).  I had paid upfront with a credit card when I checked in and had them print a receipt- I had to show the receipt several times my impression is I was not being seen because they decided for some reason that I had refused to pay, then I had to show it to a second employee to prove I really had paid.  I am not sure if this treatment was due to race/gender or something else but I will not be returning ever again.

They are awesome! Came here after some mixed results at Valley Eyecare and Target Optical and Costco has been the best. The staff are friendly, kind and knowledgeable and the Optometrists at Generations Eyecare were great as well diagnosing my astigmatism that no optometrist has in the past. (Shoutout to Doctor Hundeldt!) Frames are a bit limited here but I don't think you can beat the level of care, value and service at Costco.