Costco Optical

The people working here are absolutely horrible. I had a quick question and they were not helping anyone and they completely ignored me. I asked my question and the guy I asked said with an attitude that I needed to check in and wait my turn. Excuse me? I had a quick question, not an appt. I went around to ask another worker there and in the middle of me asking my question, he called over someone who had checked in for their appt. Once he called their name he looked at me and essentially (not in these words but it was heavily implied) that if I didn't have an appt then they dont have time to waste on me. If this is how I get treated with a question, what makes me want to come back here as an optical patient?!?! I work in an optometrist office this is NOT how patients or prospective patients should be treated. I would be fired if I did this. NEVER COMING BACK TO ANY COSTCO OPTICAL DEPARTMENTS, NOR AM I EVER GOING TO RECCOMMEND THEM. EVER.

I had an eye exam and then purchased 5 pairs of glasses over the following month. Smoothest and most cost-effective experience I have ever had with glasses. After 15 years going to Lens Crafter and paying 3x more for worse service, Costco has been great.

Received automated notice that my order was in. Only 1 of 2 had arrived. That pair of eyeglasses was missing the transition lens feature, even though it was clearly on the order. I was told that would be another $57, even though it was their mistake. I strongly recommend that folks obtain their eyewear elsewhere. The pricing was no better than America's Best, multiple trips required to get the eyewear, and Almaden Expressway Costco staff seem to rush people through at an uncomfortable rate.

I ordered my prescription glasses here but they forgot to mark the pupil position so my vision was blurry when I got the glasses so they had to send it back for replacement. The second one had pupil position correct but came with defect on lens that looks like lens was heated for some reason! I'm frustrated with these folks so I'm planning to take glasses for lens for replacement elsewhere and avoid having to wait for having a functional glass for several more weeks.

Easy appointment. Nice and thorough eye exam by Dr.Tran. Free re-examination if vision changes within 90 days and lenses. Just got re-examined and lenses re ordered. Extra $25 if you bring your own frame (new)…minus 1 star .