Costco Optical

Dr. Nguyen and her staff were fantastic from setting up the appointment all the way through the exam itself. From the moment I walked in I felt welcomed, not rushed, not pressured. She took the time to outline all my options for vision correction in a way that was genuinely insightful without ever feeling like I was being pushed. That meant a lot to me. And I’ll be real, I’m pretty sensitive about anything near or around my eyes so this kind of appointment isn’t exactly something I look forward to. But the staff made me feel comfortable the entire time and the whole process went a lot smoother than I expected.

Dr. Do is wonderful; she’s very thorough and she remembers a lot about her patients. I’ve been going to her since the office first opened up.

It was a great experience. The staff were all so kind and friendly. I will certainly be back.

I would rate zero stars if I could, my experience with this Costco optometry department was misleading and frustrating. I started by calling and asking if they took my insurance, and I was told they did. Later, after spending 30 minutes on the phone trying to schedule an appointment, where I went back and forth on insurance with the receptionist, she told me I was not listed as a dependent. I told her that I would figure it out with my dependent and made the appointment. At this point in time, she could have told me that the independent optometrist did not take my insurance, and instead let me believe that they did take my insurance. I scheduled the appointment and confirmed I was a dependent, and the day I showed up to my appointment I was told they don’t take my insurance but they could give me an itemized list to be reimbursed by my insurance. They assured me they had done this before and made it sound like a sure thing my insurance would reimburse me. At this point, I knew the chances of reimbursement were slim, but decided to stay because the exam wasn’t too expensive and I was already there. I left afterwards without ordering contacts because I did not think the optometry department took my insurance either. Another family member called that day and they did the same thing to her. They made it sound like both the optometry department and independent optometrist took our insurance, and then once she asked clarifying questions they told her that only Costco optometry department took that insurance because the optometrist was an independent contractor. Fast forward to today, I went to use my insurance to buy contacts because they had said the optometry department itself takes my insurance, only to be told once I got there that they don’t take my insurance and that “maybe the independent optometrist does.” I have never had an experience with an eye doctor be so confusing and misleading. The actual optometrist was great though, so if you can figure out the insurance bit and they don’t lie to you then I would recommend.

My daughter started wearing glasses when she turned 5. Within 6 months, her prescription got worse(almost by a negative point). Dr. Amy Nguyen then prescribed eyedrops to slow down her Myopia. It was hard giving a 5 year old eyedrops every night, but she eventually got use to it. We went back recently to get a check up & I’m happy to say that her prescription hasn’t changed much. It’s great to see a doctor who’s great with kids & she really took her time to explain to my daughter the importance of eye care.