Costco Optical

I went there have in the past but today was a horrible experience. Guy who has worked there for a long time after taking my info and I was a bit confused he said I have paper work to do and threw me to another employee. Then after new prescription had I took receipts only to look at them in car he different older guy whom I was thrown too made a big mistake on prescription. Went back in annd had to wait.. After waiting a grabbed him and said this is wrong all he said good catch and said it will be fixed . I left with no receipt. Will not be using them anymore. Esp when first guy was rude and impatient!!! . There today to shop same guy who has been there for a long time and was sooo rude is still there. I cringe when I see him will never use them again. Plus new prescription glasses still are not right. I’ll try warbyParker

Went in to troubleshoot my glasses fit that I got last month. the optical center of the glasses seems to be slightly off. The guy checked it on the lensometer and then said it must be a prescription issue and that I have to go back to my optometrist. When I questioned it and asked about checking the fit on my face, he said there’s no need because it can’t be a mechanical issue, since the glasses were cut to how they were ordered. Which is all factually not true. It can mostly certainly be that the centering wasn’t marked correctly originally. I’ll see if I get better service at a different Costco otherwise I’ll request a refund.

Getting prescription glasses was no problem. However, today when I walked in to ask if they could help with a bent frame, ( sat on them) I was told sorry but they’re not allowed to fix / adjust frameless glasses even though they sold them to me.

Man that works there is extremely rude and has been for the last 10+ years i’ve been getting contacts through them. Was willing to give him the benefit of the doubt because we all have bad days but it seems as if he’s constantly having one. Hung up the phone on me before I could even finish asking my questions. seems like i’m not the only one whose had problems with him based on other reviews. costco should hire people that actually want to be there and let go of the ones who clearly don’t

I went to Costco Vision Center for an eye exam with Dr. Duffy, who was excellent, very thorough. I then went to choose a pair of glasses (first time in 15 years replacing my glasses). I had Rocky helping me and she was excellent. She listened to all my needs and helped me choose glasses that best suited my needs. She also helped me choose prescription sunglasses and answered all my questions thoroughly and patiently. Costco is fortunate to have Rocky at their vision center, she made my purchase easy and comfortable while instilling confidence that I'd made the right choice of lenses and frames.