Costco Optical

I tried calling the optometrist three times because I need a prescription. First time, it went directly to the voicemail. That’s understandable, they were busy. Second time, they picked it up, but then hung up on me mid-sentence while I was saying that I need new contacts. Third time, they just picked it up and hung up to stop the phone from ringing. Worst customer service experience I’ve ever experienced.

I don't suggest getting your glasses here. I got a pair that didn't quite feel right. I brought them back in and three different attendants checked the lenses and got three different results for the prescription. They couldn't even agree between themselves on whether it was right or wrong. To make things worse, In order to get them corrected to the right prescription, they would have had to send the glasses back in to wherever they make them, which would have left me without glasses for two weeks. I asked the attendant: "what am I supposed to do for two weeks? Stumble around without glasses?" and his reply was "that's up to you." I said "how am I supposed to work? how am I supposed to drive without glasses?" and he answered "you'll find a way." Understand that without glasses, I am virtually blind as a bat.The best they could do was to suggest that I purchase and pay - at full price - for a second pair to wear while the first one was being fixed. As if by that point I had any confidence left at all that the second pair would come out right. I am taking my business elsewhere, and I suggest that you do too.

Amazing service! Chelle went above and beyond to help me throughout the process while clearly communicating all my options. She was very efficient and respectful.

I've been using Costco for eye care for at least the last 25 years but as of the last couple years their customer service has really taken a dive. Maybe they're understaffed, because interactions with employees are almost always rushed and they seem stressed out. I recently changed jobs and they don't accept my new insurance, which I'm sure is not the fault of any individual at this specific location but for some reason the guy I spoke to had a rude tone when I asked about it. He was dismissive and all but said he'd never heard of the insurance company. I work for a huge company so I find that hard to believe but regardless I didn't need his attitude. I'm done with Costco optical. Time to find a local optician who will treat me like my business is appreciated.

I lost my perscription glasses during our trip and was desperate to get contacts. The staff stayed past closing hours and went above and beyond to restart their equipment, test my eyes, and get me contacts so I could enjoy the rest of my trip and actually see! The staff were very friendly and kind. And pricing was very reasonable.