Costco Optical

As a first time Costco Optical client, I had a great experience and will make them my go to. I had (Alexa?🧐red hair?🥴🤦🏽) helping me and she was perfect in the process as Im someone that would rather try everything on by myself but do need a trustworthy thumbs up/down when its time to really decide. I walked out with 3 frames (2 ray-bans, 1 cole haan) for well under $500, and 2 months later I am very happy with my purchase. Definitely will be perusing their selection every time I am in that store🤓🙌🤓🙌🤓

Laura, at the Costco vision center in Niles, IL, helped me in selecting lenses and frames. She is very pleasant and engaging and couldn't have been any more helpful or informative than she was. She was very knowledgeable about the features of the frames and lenses, and she also informed me of an upcoming sunglasses sale which I was not even aware of but will definitely be taking advantage of! If you plan on purchasing your eyewear needs at the Costco in Niles, IL, I would definitely look for Laura to help you out, she's the best!

Seeing is believing! I tried another optical company for a year and regretted every minute!! I came back and apologized to Lorena and her staff and are now back on track. Headed into Prism eye care, got a new Rx and found a few new fun frames and am feeling a sense of relief that my vision is back on target. Thanks team!! You’re the best in the biz!

Great experience! I would usually go to one of those stores in the mall but since my insurance was accepted at Costco, I thought I would give them a try. The doctor was great, super friendly and informative. Showed me the images of my eyes and explained everything in detail. When I went to pick out my frames, Joy assisted me, she was very helpful and even helped me pick out a frame. She picked out several and I went with the one she suggested. She also let me know I could get a second pair for 40% off. I was really pleased with the experience and the final cost. I saved over $150.00 as compared to the mall store. I will definitely go back again.

Usually, my family and I have a pleasant experience at Costco Vision Center. This time, not so much. When I picked up my glasses, a very rude employee (named Joy) was helping me. Before our visit, we were promised a case of the brand of the glasses we bought. I went to go pick up my glasses and they were in a Costco case. I asked why I did not receive a Valentino case since I purchased Valentino glasses. Joy explained that “We don’t always get the case with the glasses.” I understood this well, but she rudely explained it. She even said, “Did you pay for the glasses or the case?” I was appalled by the comment. She thought that could slip right by my ears. Joy also said, “I will call the lab and see if I can get the case.” Later that day, we did NOT receive a call. She said she would call us back even if they did not have the case. Please look into this as I do not want this attitude put on to other customers. If this behavior continues, it will ruin the customers experince which could overall hurt the company’s image.