Costco Optical

Went in to pick up up my glasses today, the lady at the counter was rude & unprofessional, made us wait even though I had a reservation for a pick up time. When my wife asked her a question regarding “contact glasses” the lady proceeded to correct her with condescending attitude on the correct words. The doctor at the Optical area is kind and treated us well, however the counter staff was not. I understand that she is expecting, however it’s not justified to treat people differently I non-customer service skills.

I’ve been to other Costco optical departments before but this Oak Brook branch is the worst. The front desk guy doesn’t know anything about the prices or services they offer. When I asked him about the difference between the two eye exams they offer he was confused and then was like just ask the doctor and I had to ask him to print out my prescription twice he didn’t know he’s supposed to do so. Doctor U kept trying to have me add services on to my appointment and I asked her for the regular eye exam and she gave me the contact eye exam one so I had to pay $125 instead of $85 and when I told the front desk guy he was like you’ll have to wait for her to finish her next appointment to fix the price so I just paid and left. Seems like they care more about money than anything else. Wouldn’t go again.

I had an appointment October 12, 2025, and the doctor told me she was not comfortable providing me an eye exam due to the need of a prism in my glasses so we ended up canceling that exam in the office so I can find a different eye Doctor who is able to do that. I look on my insurance and they charged an appointment which should’ve never happened since appointment did not occur. Nothing was examined. I was in the office for maybe three minutes. I’m so upset That this has wasted my time now having to figure it out with my insurance. I do not recommend this office at all, not even due to the doctor really more to do with the service from their receptionist or whoever claimed that with my insurance. Horrible horrible experience.

I went to return unused contacts lens as the Costco website said they can returned. Employee named Laura with curly hair and glasses who also lies that she’s the manager stated I couldn’t return them. I asked her to explain why the website said I could but why she wouldn’t accept them and she basically didn’t have an explanation. She had a pretty disgusting Attitude even though I was calm and polite. I don’t write reviews. I’m nice to service workers but she pissed me off. I’m the one who had to take time out of my busy day with my baby and drive to oak brook not her. I got on the Costco live customer service chat and they asked me to speak to manager and she basically asked me in rude way why I was still standing there when there were no other customers in line other than me. Customer service online said speak to manager and at that point she lied she as the manager (how I know she isn’t the manager the store told me after this incident). I said I was talking to customer service online and showed her the chat from my phone and within one second she issued me the refund as if it was no problem at all. why did you waste 30 minutes of my own time giving me a nasty attitude claiming you couldn’t give me one? Some people have no lives.

Dr. Emma Loyfman is a great optometrist and an even better person. I went in late last year to have my eyes checked, and really enjoyed my conversation with her. I've never owned glasses and needed something for driving at night in particular. She really dialed in my prescription as I had slightly different vision in each eye. After getting the eye exam I came back a few days later to purchase the frames and the young lady was very helpful and patient also. A+ all around experience. Thank you Dr. Loyfman really appreciate you!