Costco Optical

I had a really positive experience today with Dr. Watson who examined my son. We were seen right away. Zero wait time. She was really patient and friendly with him and I could tell he felt comfortable with her. She then took the time to explain things to my husband and I and to answer all of our many questions. I didn't know what to expect from a doctor in a Costco but I was pleasantly surprised. I wish all my medical appointments went this smoothly. Dr Watson works great with kids, is a source of knowledge and advocacy and helped us really talk things through.

Highly recommend Costco Optical Beltsville. Dr. Watson did a thorough exam and really listened to my concerns regarding a slight obstruction in my right eye. Dr. Watson offered to dilate my eyes and discovered a detached retina. This happened at 5pm on a Friday afternoon. She and the staff sprung into action to find a Retina Specialist who would be open over the weekend because this issue needed to be dealt with immediately. Dr. Watson provides wonderful eye care in a very caring, professional manner.

Terrible customer service. Did eye exam and went to purchase glasses, the rep stated there is no plan on my account. I called the provider and also contacted my job and was told yes, i am covered and also the Dr. Who was at this location is in network. So i couldnt get the glasses as the rep decided she woulnt check or call or do anything. I asked her to check multiple times as i was literally on the phone with the provider as I was speaking to her. She refused and wanted to just keep talking to her friend. It was a bad experience.

Search "Dr. Philip Nicholson" at this same address and you'll see the many positive reviews for both optometrists at this Costco location. Dr. Harmony Grinstead was very thoughtful in sorting out past problems I had with prescriptions from other optometrists. The prescription measurements she made resulted in the best glasses I've had in years. Thank you!!

Cecilia from the optical department had amazing customer service as she was extremely patient and helpful in getting the perfect glasses for me! She was very knowledgeable in the deals and my own insurance coverage which made the process even more smooth and easy. Thankful for her assistance!