Costco Optical

Im surprised with the negative reviews. I worked with Thomas and he was excellent. Took his time and answered my questions. Headache free.

Thomas was very thorough and helpful. Took his time to ensure my eyeglasses, as well as my wife's, were just right. Thank you, Thomas.

Kahwaty is very unhelpful in the end. Refuses to explain or even re-write her prescriptions in proper handwriting.

this place is beyond inefficient. Standing at the pre paid pick up for 20 minutes. Why have a prepaid pick up and still have to take a number?! i already paid! it takes 5 seconds to grab my box of contacts

The optical department needs some serious managing. The last six months or so the waiting time has been ridiculous. Like watching paint dry slow. And don't blame it on Covid. The same 3-4 people are working there. Its understandable that customers who need to order glasses or have glasses adjusted or even repaired takes a little time. However, there needs to be a separate line for customers who are just picking up contacts that have been paid for. I waited nearly 30 minutes just to pick up contacts. Thank god for Liliana. She manages to accommodate 2-3 times the customers that everyone does. And why even bother having a phone extension for this department. No one answers the phone. I spent nearly an hour calling one day. I finally gave up and drove to the store where I witnessed the phone ringing constantly and literally every employee completely ignoring it. No one is too busy to just pick up the phone. AND FOR THE LOVE OF GOD, change the ticket number for every new customer! Its not that complicated!