Costco Optical

I had an excellent experience at the Costco Optical Department thanks to an outstanding optician Micheal. He was extremely knowledgeable, patient, and professional, and he took the time to explain everything clearly and answer all my questions. He truly went above and beyond to make sure I was comfortable and satisfied with my choices. It is rare to find someone who genuinely cares about helping customers, and his attention to detail and friendly attitude made the entire process smooth and stress-free. Because of him, I will definitely continue using Costco Optical and highly recommend asking for his help if you visit.

I have never had a problem with my glasses until just a few weeks ago. I had 2 pair of glasses filled. My everyday, distance glasses were not correct. I believe it may have been a physician's error, but I now have to go back to the eye doc to re-check. However, my computer glasses were all wrong. The numbers (prescription) were inserted incorrectly, plus, the bifocals in my regular glasses were so small that I was unable to read anything! I may have to re-think of going elsewhere.

We go to our regular eye doctor every year and just provide the prescription to Costco optical. We've been doing this for years. However, we tried going to Target earlier this year just to try --- Never again! Their glasses are cheaply made even the branded ones, so every time the glasses break, we have to pay $25. We'll stay with Costco optical. Michael & his colleague were very knowledgeable and helpful from our last visit with my son. He's so happy with his glasses where we got a $50 off for two. Great experience.

I was assisted by an African American employee who refused to take my brand new Tom Ford optical frame. I decided to call another Costco and the person on the phone explained to me all details and told me that I was very welcome to visit that location. Awful customer service. The situation was so absurd that I felt racially profiled.

I want to give a shout to Edgardo and Tom from the Union NJ Costco. My family and I try to see either of them for three years in now. Expert, quick, service. Any issues are handled with personal service. They are a Hallmark to the industry.