Costco Optical

Terrible customer service, go to the one in New Rochelle instead. The bright pink haired salesperson is genuinely the worst salesperson I’ve ever interacted with. I wanted this pair of glasses and she refused to allow me to buy them (without recommending me other pairs of glasses) and told me my nose was too big and my face was too big. To say that to someone, especially a young girl, is just wrong. There are plenty of better, politer and respectful ways to phrase that that a normal person would use.

My recent experience with Costco optical in Yonkers was disappointing. I already came with a prescription so cannot comment on the optometrist. However I found the customer service worse than I’ve experienced in the past. Most notably was one particular woman who was quite rude to me while I waited to pick up my glasses, simply because I asked if they were going by numbers after seeing the sign “take a number” and taking one, but realizing it wasn’t being utilized. I won’t return to Costco Yonkers optical as there is no excuse for rudeness.

My son and I had our eye exams recently. We've been using Dr. Ressler for years. He's very nice, very patient with us, and has such a pleasant demeanor. He is always more than willing to explain everything. Great guy!

The independent optometrist that is at this location Dr Russler is amazing. I have been seeing him for a few years now and it is worth ever penny. I never have an issue with my prescription and my contacts he is always willing to help you find the right brand and size for your eye. He is so sweet and really truly cares for his patients. The opticians here are pretty nice as well. The glasses selection has gotten better over the years.

I’ve gotten 3 sets at the Yonkers location. 1 at was fine, 2nd the progressive measurements were off but I didn’t complain… 3 rd time the lense kept squeaking on one side I asked my husband to take it back and ask for a replacement (I can’t handle the crowds) the refused and said I needed to be come in. I explained that I wasn’t satisfied and asked for it to be sent back- no luck. Not happy