Costco Optical

The worst experience I've EVER encountered! Dr. Rivera decreased my prescription. I called numerous times to tell him I could not see with the prescription. I was told he would call me and nope I did not receive any phone call. I had to call my vision insurance and explain the situation. I was charged $30 more than what I was supposed to pay. I found this out when I had to call my insurance. I finally gave up and went back to my original provider. The doctor confirmed the prescription was indeed not sufficient for my eye sight. I wished I would've read the reviews before going to this dr.

DO NOT GO TO THIS LOCATION FOR AN EYE EXAM. I called this location after my appointment with questions about my prescription / contact brand. Dr. Tran was very rude and dismissive when I had questions. She hung up on me during my initial call, and when I called back, I was immediately put on hold once she found out I was the same caller. I would never use a Costco Optometrist again. Additionally, the optical department got my contact order incorrect twice. Very disappointing experience because I love Costco and what they stand for. Dr. Tran does not exemplify the exceptional customer service that Costco normally has. Also, similar to the other reviews, I fully believe the fraudulent billing with insurance is true. I had a very poor experience with this location sadly.

I do no recommend this office. Terrible experience with my optical appointment. I was completely rushed through my exam and was ignored when I told her that I could not see clearly at all with the trial pair of contacts I was given. I was told to blink more and that my contacts would settle. When I told her it was still extremely blurry and I could not see, she simply just changed the prescription she had just written (which was still not correct and not even the correct brand of contacts on the prescription). I was also told to take a picture of my prescription because they were too busy to give me a new one if I were to lose my paper copy. I would not recommend. I had to go to a second eye doctor to get my prescription corrected. I simply did not want to waste my time to go back and try to get my prescription adjusted because my first experience was so poor.

Was going to leave a 5 just to get the $5 off. Dr. Patel was great but lady at the front desk inside the office isn’t the most pleasant person. Not good at customer service and seemed upset that I wanted to do the $5 off for a google review and she had to be bothered to change the price even though there’s a sign saying to do so. Would not recommend.

The optical department is not the same as the eye exam place- that optometrist has bad reviews but speaking for the optical department- it was great! Wonderful options of high end and budget frames. After going to various stores, this was the best option. Everything was cheaper that wasn’t covered by insurance. The staff was great and super patient.