Costco Optical

Michelle & all the employees are great! I have been purchasing my contacts and all of my glasses here for years. When I purchased glasses I get 2 to 3 pairs every time. They are amazing at handling the insurance which is so helpful compared to other places I’ve been. The glasses come in a timely manner instead of the contacts. I’m not sure why people are complaining it’s not a drive-thru. Perhaps people are not good with people so maybe they should order online.

I recently visited the optical department at Costco to purchase sunglasses and unfortunately had a disappointing experience with the woman who is Opticians at the Optical counter. When I asked her if I could see a new pair of sunglasses from the box that matched the display pair, she told me she would only get it if I was going to buy it. I agreed that I would purchase it, so she brought the box. However, when I briefly tried on the new pair to check the fit, she rudely told me that I was not supposed to try it and that I should only try the display pair. The interaction felt unnecessarily unfriendly and dismissive which made the experience uncomfortable. I understand that stores may have policies about using display items, but the way the situation was communicated came across as rude rather than helpful. I hope Costco can remind staff that courteous and respectful customer service makes a big difference in the shopping experience.

First time customer. Good eyeglass selection. Exceptional help from Malia.

I went in expecting the worst due to the poor reviews for Michelle. I was shocked to find that the ‘old woman’ that every review seems to have such vitriol for was the pleasant young woman who helped us. We brought in broken glasses that we did not buy at Costco, expecting nothing. Michelle immediately assisted us and was able to not only replace the arm temporarily but also wrote down the information for the correct part so we could find it later. All completely free, all within fifteen minutes. She didn’t have to do any of this. I’m convinced the poor reviews are from people who have never understood the concept of waiting in a line and are outraged at the idea of ‘first come first served’. Can’t thank Michelle enough.

I came in at 7:30 on a Monday night and had a wonderful experience with Malia P. She was very knowledgeable, really took pride in her work, and helped me and joked with me every step of the way in getting a pair of glasses and sunglasses, being completely understanding about my budget and price concerns along the way. Can’t recommend Costco glasses enough! (Ive at good experiences at Walmarts too, but prefer how Costco treats their employees and is more ethically conscious in general) Defintiely recommend in person vs online so they can measure your PD and mark where your pupils are to get a more accurate fit, and for the customer service!