Crossover Health Vision Cen

Quality of care, availability and service have noticeably degraded over the years since they took on more companies and have tried to cut costs. The receptionists are very unresponsive and complacent and act annoyed to have to deal with you - if they’re even at the desk. They don’t answer the phone or return calls. They say they take walkins but don’t actually. I consistently get better care and service at City MD. The acupuncture benefit is a joke. You’re better off to pay to go somewhere else.

This place used to be pretty good, but there have been some mis-steps recently. 1) provider cancelled last minute 2) staff were a little on-edge/rude 3) prescription wasn't sent out - I went to the pharmacy to pick it up and they said it wasn't there Overall, hope these are recent mis-steps and care will improve in the future

Clean and quick processes, facilitated by supportive staff, an easy-to-use communication platform, and Lyft vouchers, makes this a nice and very convenient experience. Diverse backgrounds of the staff also allows a range of services, I can get multiple types of appointments done at one location.

Terrible communication and unfriendly staff! Every time I call this place the staff sounds so rude and keeps wanting to hang up. Crossover also takes forever to respond on the patient portal… They sometimes never respond. What’s the point of having a patient portal if they aren’t going to respond? Crossover is terrible at service and communication, can’t even get any care

Love the Dr.'s and care here but whoever answered the phone (today, Nov. 19th at 4pm) sounded like they hated their life and mine too. I know this is NYC but please tone down the attitude a bit.