Crown Optical

If l had the means to rate this place with a zero l would. I had the worst experience of my life. Took my daughter to this place last month for her eye exam. Been waiting over a month for her glasses which never arrived. Called back today only for them to tell me my daughter was marked as a "no show" for that appointment. Took out sometime to drive over there with the snow and the receptionist told me there were no treatment notes in their system to show that my daughter was seen at their facility. I've never been frustrated in my life like today. Terrible facility!

If I could rate a zero I would Horrible! The receptionist is extremely rude talks to clients very disrespectful. I don't get any phone calls telling me my glasses are in. And you can't call up there because their phone systems are down and has been down for a while according to answering service they use, so you get directed to the answering service. i go to pick up my glasses I got stuck in traffic I was there at 5:01 on Friday they would not give me my glasses because I was one minute late so had my son pick them up Monday because I would make it in time. Get my glasses and they are the wrong prescription lens. I can't even see out of the glasses, and of course you can't call up there because their phone system is down so I have to call the answering service the poor guy at answering service tells me he deals with problems at this location alot and he can't even get through to them. He said he will send an email to them. So I drive all the way there 35 mins. Their website says they're open till 7:00 on Tuesday so I get there at 6:22 they close at 6:00 p.m. According to hours on the door. I'm going to have to try to come back up here again tomorrow. Not sure what the hours are even if the door sign hours are correct answering service suggest the closed at 5. Could someone please give me the correct opening and closing hours. Keep in mind this place is 35 minutes from me. How do you give somebody glasses with the wrong prescription lens and then you can't even call to discuss it with them this is the worst business ever. I don't think I ever been so frustrated before.

Eye doctor is fine enough but the staff is rude and will make you wait endlessly and be rude about it. I’ve had to come here 3 times recently and each time have been left with a worst experience. Sorry to the lady who yelled at me for her 47 minute drive to work that works here and felt like patients should be in your business, but that was super unprofessional. Will be finding a new eye doctor next year.

A very well put together staff ..The biggest smiles and welcoming...warning you will love the service here...

They preassured me into placing an order for contacts lens. Then when I took too long to pick them up, they returned them and kept the money. It was $127.80 this is outrageous calling corporate to try to get them to credit my account, if not I will not be returning!!