Crown Vision Center - St. Peters

Beware of pricing strategy!! The optometrist was great. He was professional, thorough and respectful. The optician was not so great. When I expressed concern about the high price for the lens and frame, she offered me an "additional discount". While I do not know what happened to the associated charges, I do know that 8 months after my visit I received an invoice for an additional $50. I called Crown Vision and I was told that my insurance didn't cover as much as they thought it would, and that it was their standard practice not to bill insurance companies until well after the visit. I wonder if the aforementioned "additional discount" and this $50 charge are related? In addition upon receipt of my new glasses, I had to request the optician fit my glasses for me.

Very thorough and the Dr. took time to understand issues I was having. Glasses were available within one week. Staff were very nice and attentive.

Doctor and Staff are nice and friendly greeting. Give good care. Me and my family have been going to this location for awhile now.

I use a walker and entry doors can be difficult to navigate. As I approached CrownVision, one of the young women ( Jenna) hurried up and held the door open for me. Even though I arrived early for my appointment they had me start the paperwork and the assessments. Dr.Kaponek was thorough, professional and very patient with me. Choosing new frames was fun with the techs offering suggestions. And when I was finished I left feeling good about the whole experience.

The doctor is fabulous. There is an employee named Shayla who is rude and unprofessional. When I picked up my glasses and asked for and adjustment she would not adjust the bridge. Told me to wear them for a few days and then come back. I asked for a cleaning cloth which has always been included in a glasses purchase in every other place I have purchased glasses. She told me they only include it if I buy a warranty. She begrudgingly gave me one and I had to ask for cleaner since she hadn’t wiped her own fingerprints off my glasses. As I walked out I did not thank her (I felt I was doing her job) in a very snarky tone she said you’re welcome. What? For doing what you should have done? I ended up back there within an hour to get them adjusted because they were sliding down the bridge of my nose. I asked that someone other than Shayla help me.I would go back to the Doctor, but never order glasses there again.