Crystal Vision Center

Came here the other day with my daddy. For someone who is apprehensive about going to any doctor, Doctor John really put my dad at ease! I know my dad was nervous. But thankfully we had an appointment and didn’t have to wait long so his nerves weren’t too bad once we got to the exam room with the doctor. Doctor John was professional, patient and funny! He eased that tension like a hot knife through butter with his wit. He really took care of my daddy which I really appreciate. And I know my dad definitely appreciates it. Dr. John took the time to understand what it was my dad needed glasses for and went a step above to match him with the best prescription for his daily needs. Parking is slightly packed because of the building it’s next to, but you can find a space either in the lot or on the side street. The facility was clean. When it was time to get up close and personal, I appreciate the doctor putting a mask on for everyone’s sake. The doctor even checked my dads blood pressure.. I didn’t know that he could see that it may be high by looking into his eyes. It was. So that visit let me know that I need to be paying attention to that now because my dad is in great health appearance wise, but because he is he hesitant about doctors we wouldn’t have known without Doctor John taking that extra step. Thanks for everything Doc!

I had a very disappointing and concerning experience with Dr. John, the owner at Crystal Vision Center. From the start, I clearly explained my history with contact lenses, including prior eye infections and specific brands that have worked well for me. Despite this, he repeatedly pushed a different brand that I did not ask for, simply because he personally recommended it. It felt like my concerns and past experiences were completely disregarded. What was even more alarming was the misinformation I was given. I was told that a multipurpose contact solution could be used as an eye drop for moisture, which directly contradicts what I have consistently been told by other eye care professionals. This raised serious concerns about the accuracy and safety of the guidance being provided. The situation escalated when I realized the trial daily contacts I was given were expired—by 5 years. When I brought this to his attention, instead of addressing it professionally, Dr. John became defensive and insisted they were still safe to use, even knowing my history with eye issues. When I expressed that this did not seem compliant with proper care standards, he responded, “You’re on your own now.” I also shared that if patient safety was truly a priority, expired contacts should never be given to anyone due to the serious risks involved. In response, he dismissed my concern and stated, “Well you don’t have the contacts anymore,” followed by the use of profane language, which was extremely unprofessional. Not to mention, he became defensive when he attempted to insert my contacts himself—without clearly asking for my consent. If I hadn’t spoken up, he likely would have proceeded as if I didn’t have the option to handle my own contacts. Additionally, his office appeared disorganized and unprofessional, which added to my overall discomfort with the experience. The interaction became even more uncomfortable when he abruptly took the contacts out of my hand and told me to wait in the lobby, physically pushing my son’s stroller out of the office. Overall, I left feeling unheard, disrespected, and genuinely concerned about the safety of the advice I was given. This experience did not reflect the level of care, professionalism, or patient respect that anyone should expect from a healthcare provider. I strongly encourage others to ask questions, trust their instincts, and seek a second opinion if something does not feel right.

These ppl dont answer the phone. Calling to know if my son's glasses are in and no answer.

Well now, I’m seeing the reviews about you guys and I have an appointment tomorrow but the young lady hasn’t even called to confirm my appointment. I tried calling and now their number is disconnected. I feel like I just got saved from experiencing what the others have in the past. Shame on you and your staff!

I made the unfortunate mistake of getting my eyes examined here & replacing my eyewear. The only female worker there did not provided good customer service throughout the ordeal. I gave her my most fashionable and best frames to send with my prescription to their lab. I kept calling on the status and eventually she told me that they had lost my frames. They had me select a cheap frame to replace mine. I would not recommend this placet to anyone.