Custom Eyes - Lees Summit serves patients in Lees Summit and the surrounding part of Missouri from its office at 3660 NE Ralph Powell Rd. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include glasses & frames, contact lenses, contact lens fitting and pediatric eye care. Insurance accepted includes VSP, EyeMed, Davis Vision and Superior Vision (11 plans in total). 15 doctors are listed here, including Christopher Pena, OD, Christoph A. Pena, OD and Christoph E. Cossette, OD. The optical carries 36 frame brands. It is open 6 days a week, including Saturdays, with evening hours on weekdays. You can walk in without an appointment. Call (816) 524-7400 to confirm hours and coverage before you visit.
Services not listed are not offered at this location.
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
| Monday | 8:30 AM – 5:00 PM |
| Tuesday | 9:30 AM – 6:00 PM |
| Wednesday | 8:30 AM – 5:00 PM |
| Thursday | 9:30 AM – 6:00 PM |
| Friday | 8:30 AM – 5:00 PM |
| Sunday | Closed |
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
Everyone I've encountered at this office has been friendly, knowledgeable, and efficient. They have the latest diagnostic equipment for your eye health. Dr. Cheng went above and beyond to listen to my concerns and requests. The eyeglass techs did a great job fitting new lenses into the old frames I brought with me. Note that receiving your new lenses may take a week or more.
We recently switched to this practice due to insurance changes, and while I was sad to leave our old eye doctor, this office made the transition easy. My daughter is profoundly deaf and communicates using ASL. Their standard practice is to use a digital/iPad interpreter, but I explained that an in-person interpreter works much better for her, especially as a young child — sign language is a visual language, and a screen interpreter is a lot harder for a kid to fully engage with. They listened, and without any pushback, arranged an in-person interpreter for her appointment. It meant a lot that they were willing to adjust their normal process based on what actually works for my daughter, rather than just defaulting to what’s easiest for them. Great experience, and we’re glad to be patients here.
Dr.Ali is the best of the best! She’s been able to help me out with advanced eye issues with the PPPD and when things where out of alignment. They offer amazing vision therapy. After I retrained my nervous system and my PPPD went away, she was totally understanding and was able to answer any questions I had and adjust my script as needed. The additional staff when choosing frames are also highly knowledgeable and kind. They really want to make sure you are taken care of and feel confident in the glasses you choose! Can’t recommend custom eyes enough.
Staff was polite and knowledgeable about eyes. But they were not upfront about the cost. During the exam they said it would be $65 with our insurance. Got to check out and they had tacked on an additional $100 without telling me. If they would have told me prior it would cost $165 I would have not gone ahead with the appointment. In this economy surprises are not appropriate. They should have been upfront.
Got a contact lens exam last year (March) and tried out the suggested dailies from the doctor. Didn't like them and have been wearing glasses for a while. Called in October to get the prescription changed to my usual pair of contacts (Acuvue Oasis). Receptionist said my optometrist was on maternity leave, someone would call me. Never got a response. Called back multiple times to only get no where with it. Prescription is about to expire so I went in to get it updated and order some contacts. Doctor wants me to schedule my annual now for the prescription. Don't mind getting my annual by any means, just won't be there.
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