D'Ambrosio Eye Care

I have been with D'Ambrosio on Powder Mill Rd for years and it has always been great, until approx. 1 year ago. I made an appointment for the Fall in 2025 and without calling me I get a text message (later a letter in the mail) that my appointment has been rescheduled to March 31 2026 4-5 months later! Additionally, without calling me they scheduled my appointment in the middle of the day, very inconvenient for me due to meetings, and the fact my eyes will be dilated! My appointment is today 12.45pm. Or so I thought. I just get a call, literally on the day of, that my appointment has been canceled, as the doctor won't be in the office. Apparently, D'Ambrosio does not have enough doctors available anymore to handle patients on a regular basis. I requested a call back today, to reschedule this week, or latest next! If I don't hear anything, today or tomorrow, I'll move to another provider. No matter the reasons behind the scenes, for me this is not acceptable. It's a shame as they have always been great in the past, but whatever the behind the scenes problems, they will need to resolve them expediently or they will lose their clients!

Scheduled an appointment in Acton, told to check in via phone. Waited on hold for 7 minutes before being connected to the corporate office to do the check in. Spent ten minutes on the phone with corporate providing my medical history and was told I could go in to the office. The secretary then told me the doctor was running a half hour behind schedule and I would need to rebook my appointment SIX MONTHS OUT. Why can’t I wait? Why are you telling me this 15 minutes AFTER my appointment was scheduled?

I went to the Gardner office multiple times and overlooked the phone check-in, poor parking availability, and that they were never on time for scheduled appointments. I didn't mind paying more for glasses because I liked their selection and quality. However, I got a call in July to schedule an appointment but was told that the earliest date was 12-14-25. I thought it was some kind of mistake, and said that was unacceptable, (expecting to schedule an appointment in another office), but instead the person just hung up on me. I thought it was an accidental disconnect, and tried calling back, but it turned out that their schedule was backed up. So I helped to relieve the problem by finding another optician.

Nice staff, horrible prices and value. Costed over 500 just for lenses which scratched after single use the following 9 months. Was asked to pay for replacements.

I haven’t used the ophthalmology side of the house yet, but the eye wear sales and service side is excellent, especially if you prefer that rather finicky Silhouette brand.