D And G Optical

Great experience at the Pearle Vision on Liberty Road! The service was fantastic, and every employee I interacted with was extremely nice and helpful. From start to finish, they made everything easy and pleasant. Highly recommend this location!

This place is not opened during advertised business hours. I have been trying to reach this them for the longest time to get my glasses and reorder contacts. They are not open when they say they are going to be open, but continue to call me to tell me that my glasses are ready to be picked up and have been there for a long time. I stopped by on a day that I was off work and the office was closed. My daughter is off work today and I asked her to stop by to get my glasses and to reorder my contacts for me and they are closed. Additionally, it is impossible to get ahold of them via the telephone. I do not recommend this location because customer service and customer satisfaction is not a top priority to them.

Not a great visit. My appointment was at 10am and doors were not opened until 10am and all the equipment needed for the visit were not on or ready to go. The appointment took over 1 hour for a regular eye exam. The use of a virtual/AI system was timely and I was not a fan. Was also unaware that there would be use of an AI/Virtual eye exam with no live eye doctor at the physical site. A virtual doctor went over the results.

I’ve been coming to the Pearle Vision on Liberty Road since I was 14 years old. This was the location that helped me through my very first experience getting glasses, and later contacts, and for years it felt like a place I could genuinely trust. Dr. Caplin helped me through so much over the past decade, so when I found out he retired, it honestly shocked me. Unfortunately, since then, the experience hasn’t been the same. The overall quality and consistency have dropped significantly compared to what I was used to for so many years. It also feels like there have been changes in management/operations (I.e the business was sold and got a new owner), and the customer service hasn’t matched what it used to be. I never thought I’d say this after being a loyal patient for so long, but I’ve now decided to part ways and go elsewhere.

Not opened during advertised business hours. Have been trying to pick up my prescription glasses for 2 weeks. Also impossible to get ahold of them on the phone. Would recommend to go to another location.