I recently visited DKF Optometry and unfortunately had a disappointing experience. I have been a loyal customer for several years, even after moving away, but this visit left much to be desired. While Dr. Fong was professional, friendly, and knowledgeable, the overall service from the staff was lacking.
I arrived for my 11:30 appointment a full 10 minutes early but ended up waiting until 12:00 without any updates on the delay. The front desk staff didn’t acknowledge the wait, which felt dismissive. Once I was called in, the second staff member who conducted preliminary tests was not only unwelcoming but also quite brusque. When she told me to wash my hands, it felt more like a reprimand than a request, which was uncomfortable.
During the eye test, she bumped the table while I was in the visor, leading to a disorienting moment. She did apologize, but a bit more care would have gone a long way.
After my exam with Dr. Fong, the same staff member helped me choose glasses but seemed more focused on getting me out the door than providing assistance. Despite purchasing a nice pair of glasses, I felt rushed and unvalued as a customer. In hindsight, I should have just walked away without making a purchase.
To top it off, as Dr. Fong was wrapping up our conversation, the second staff member stood at the door, essentially signaling that my time was up. When I inquired about my receipt, she casually mentioned she’d texted it to me. Dr. Fong then pointed out that it was lunchtime, which only added to the rushed atmosphere. In the future, it would be helpful to schedule appointments farther away from lunch or ensure that customers aren’t kept waiting for over 30 minutes.
Next time, I’ll likely choose a closer option. I typically don’t write reviews, but this experience genuinely left a sour taste in my mouth. I hope DKF can address these issues to improve their customer service.
