Greenhaven Optometry

This place is fantastic I had an absolutely great experience, Suhani was super professional and also took the time to talk to me as a human being. A little bit of kindness goes a long way, I will for sure back next year for my annual check up! They also got me the special lenses that I was looking for!

My experience began about a year ago, and a recent issue today led me to finally write this review. The eye exam was rushed, and the doctor appeared irritated when I asked to re-compare options for clarity. When my glasses arrived, they were the wrong color. I was initially told the correct color could be rushed within a week, then later informed it was actually backordered for two months. Resolving this required repeated follow-ups and pushing for basic solutions, such as receiving the already-available pair as a temporary/loaner option. What ultimately prompted this review is that today, when requesting a copy of my prescription (to order glasses elsewhere), I was emailed someone else’s prescription with their personal information on it. While I personally wouldn’t mind if someone saw my prescription, others may reasonably view this as a mishandling of patient records and privacy.

Pretty frustrated with my most recent experience here. I’ve been a client for several years now, all I needed was my prescription renewed. I called to confirm that the eye exam would only cost my $20 copay. They said yes, scheduled my appointment. I spend all of about 10 minutes with an actual eye doctor (who was very kind!) and when I go to check out they tell me it’s going to be $88. After the office manager called me back to explain, I paid for my $20 copay for my eye exam and also for the “contact” exam??? It feels really shady to me that I’m charged an additional $68 simply because I told them I wear contacts typically? Nothing was done different during my exam, and they did nothing to rectify the situation except offer to email me my prescription since no one provided that to me before I left. I will not be back and am pretty frustrated nothing was done to remedy the additional $68 charge. It shouldn’t matter whether or not someone wears glasses or contacts, my eyeballs are still the same and the prescription is the same too!

Great eye exam experience, but they are certainly understaffed on the admin front. Hard to get someone on the phone during business hours and inconsistent in returning calls in a timely manner. I’ve been waiting for a week on a quote for my contacts and have not returned my call upon follow up.

The staff is friendly but is admittedly understaffed. Staff were very apologetic for my wait, saying they were short staffed, though I hadn't really thought it had been that long. The equipment seemed very modern. I hadn't visited the optometrist in 10 years. They completed my checkup, and we quickly picked out a new set of glasses. I asked for a copy of my prescription, and they reacted like I was the first person whoever asked for this information. I've never been to an optometrist where i didn't leave with a little card summarizing my vision. She said she would email it to me. I called back two days later because they hadn't emailed it to me, and this time, they sent it. It had several errors, including the claim that I had 20/20 vision. Why do I need glasses then? My glasses arrived days later, when they said it would be weeks. I was impressed by this. I made an appointment for pickup, and when I arrived, there was nobody at the reception desk. I sat for 10 minutes, never seeing another human, and decided I needed to get back to work. I don't understand this place's nearly 5 star rating. I still don't have my glasses!